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It Says Payment Done But No Money Received In My Paypal ??

New Here ,
Jul 24, 2023 Jul 24, 2023

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I Know That This Must Be Posted In Adobe Stock ( Contributer ) Forum . But I Don't Get Any Answer There .. Let's See If anyone Can Help me Here... As A Contributor I Made Sales and I Requested A Payment Of 27.18 Dollers On TheThursday, July 13, 2023 and In My Payout History , It Says That Payment Done ..But I Have Not Received Anything Upon Checking My PayPal Account ... I Am Completely Sure That I Used The Right E-mail And I Am Completely Sure That I Didn't Make A mistake in Entering My Payout Information and This is Not My First Payment ...So What is The Problem ? ... The Support is responding to me with automated meaningless Replies !!!

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Community Expert ,
Jul 24, 2023 Jul 24, 2023

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Contact PayPal and Adobe contributor support.  Contact contributor support only once, and wait a week or two. They are currently overwhelmed with requests from people, sending multiple requests for the same problem.

 

Payment done means that Adobe released the money, and it's on its way into your PayPal account. If PayPal refuses the money for a reason unknown to me, it will get sent back. For me, the delay between “Payment done” and the arrival of the money was always a day or two.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jul 24, 2023 Jul 24, 2023

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Are you sure it says "payment done" or is it still "pending"? Today is only working day 7 since you requested the payment, so it would be unlikely that Adobe would have processed it that quickly.   By the way, you do not need to capitalize EVERY WORD in your post!

Jill C., Forum Volunteer

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