• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

June paypent question

New Here ,
Jul 03, 2023 Jul 03, 2023

Copy link to clipboard

Copied

Hi, 

I'm afraid my payment went to a wrong Paypal address. I contacted support immediately when I suspected there was a mistake made, then later again and again. Sadly I haven't heard from support up until now. Payment is now completed, and I have nothing on my Paypal. Is there a way to get a response from the support? Can the payment be retracted from Paypal back to Adobe account?

 

Thank you in advance.

TOPICS
Contributors

Views

91

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 03, 2023 Jul 03, 2023

Copy link to clipboard

Copied

You had to type the PayPal address in twice to confirm that it was correct, and to avoid any typing errors. If that email address is indeed a valid PayPal address that belongs to someone else, it's unlikely that Adobe can get the funds back. How did you contact Adobe?

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 03, 2023 Jul 03, 2023

Copy link to clipboard

Copied

This is weird as errors can happen. Sadlt I'm not flawless. A mistake once in 10 years can happen.

Moreover I contacted adobe IMMEDIATELY after I suspected a mistake and asked to freeze the payment and got no responce. I contacted Adobe via the contact form as I haven't found any other way to do so.

 

Unrelated to my case, what if someone hacks your account and withdraws your funds, you cannot have it back either?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 03, 2023 Jul 03, 2023

Copy link to clipboard

Copied

Additional quation - what if email address I mistakengly typed doesn't have a Paypal account? Will the payment return to Adobe?

 

Also, thank you for help and replies!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 03, 2023 Jul 03, 2023

Copy link to clipboard

Copied

quote

Additional quation - what if email address I mistakengly typed doesn't have a Paypal account? Will the payment return to Adobe?

 

Also, thank you for help and replies!


By @writeido

Yes.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 03, 2023 Jul 03, 2023

Copy link to clipboard

Copied

Oh it's so good to hear. Do you have any idea how long it can take?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 03, 2023 Jul 03, 2023

Copy link to clipboard

Copied

LATEST

No.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines