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Hi, I licensed a picture from user Syifa5610
The preview picture and the download picture are not the same.
Licensed image # 304805618
How can I get a refund or the right picture?
Can I contact the contributor in someway?
Hi samir2949039
I confirmed you licensed the asset and granted you a replacement license for it.
EBQ
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There is no possibility to contact the user, but Adobe will take care of this and you will get a replacement refund. The contributor did probably make a mistake by uploading this with the wrong preview.
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Do I have notice Adobe somehow of the problem or what?
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You may contact Adobe customer care: https://helpx.adobe.com/contact.html
Click the small call out at the bottom of the page...
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Hi samir2949039
I confirmed you licensed the asset and granted you a replacement license for it.
EBQ