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Licensed picture but the content isn't the same that the preview picture.

New Here ,
Jan 16, 2020 Jan 16, 2020

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Hi, I licensed a picture from user Syifa5610

The preview picture and the download picture are not the same.

 

Licensed image # 304805618

 

How can I get a refund or the right picture?

 

Can I contact the contributor in someway?

TOPICS
Contributor critique, Licensing, Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Jan 17, 2020 Jan 17, 2020
Hi samir2949039 I confirmed you licensed the asset and granted you a replacement license for it. EBQ

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Adobe Community Professional ,
Jan 16, 2020 Jan 16, 2020

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There is no possibility to contact the user, but Adobe will take care of this and you will get a replacement refund. The contributor did probably make a mistake by uploading this with the wrong preview.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 16, 2020 Jan 16, 2020

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Do I have notice Adobe somehow of the problem or what?

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Adobe Community Professional ,
Jan 17, 2020 Jan 17, 2020

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You may contact Adobe customer care: https://helpx.adobe.com/contact.html

 

Click the small call out at the bottom of the page...

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 17, 2020 Jan 17, 2020

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Hi samir2949039

 

I confirmed you licensed the asset and granted you a replacement license for it.

 

EBQ

EBQ

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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