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Long photo verification time

New Here ,
Sep 27, 2023 Sep 27, 2023

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Ponad miesiąc temu przesłałem zdjęcia do weryfikacji i nadal nic. Zwykle trwało to do 2 tygodni, czasem nawet szybciej. A może masz taki problem?

 

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correct answers 1 Correct answer

Community Expert , Sep 27, 2023 Sep 27, 2023

Due to the huge influx of Generative AI assets, some of which are now allowed to be submitted as Photos file type if they are considered photo-realistic, the queue for photographs has increased to ~3 weeks. AI assets remain at 2 months or longer.

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Community Expert ,
Sep 27, 2023 Sep 27, 2023

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Due to the huge influx of Generative AI assets, some of which are now allowed to be submitted as Photos file type if they are considered photo-realistic, the queue for photographs has increased to ~3 weeks. AI assets remain at 2 months or longer.

Jill C., Forum Volunteer

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Community Expert ,
Sep 29, 2023 Sep 29, 2023

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Don't worry. This is normal in the current situation.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 18, 2024 Jul 18, 2024

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I understand your frustration with the delay in photo verification. Typically, this process takes up to two weeks, sometimes even faster. However, it's been over a month since you submitted your photos, and you've received no update. This extended wait time can be very concerning and inconvenient. It's possible that there could be a backlog or an issue with the temu system that's causing these delays. I recommend reaching out to the customer support team for clarification and assistance. They should be able to provide you with an update on your submission status and help resolve any issues.

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Community Expert ,
Jul 18, 2024 Jul 18, 2024

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No, you should not contact customer service because customer service is responsible for servicing customers and not suppliers. The only and correct answer is to wait your turn. Standard reviews are not done in two weeks, but they announce now 8 weeks. So any delay of 8 weeks or fewer is fully in line with the current situation.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jul 18, 2024 Jul 18, 2024

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I locked this old discussion. The OP has a correct answer.

ABAMBO | Hard- and Software Engineer | Photographer

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