Migrate from Fotolia to Adobe

[Snezana341113287gh9]

I am trying to migrate an account from fotolia to adobe. I stopped here. 

[Abambo · Accepted solution]

Please contact contributor support. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

[Snezana341113287gh9]

Thanks for try to help. But when I go to the contributor portal, to conctac us, the result is this (see attachment).
The same thing happens when I click on the support form.

[Abambo]

Whatever you attached, I don't see it.

Checking if @MatHayward has an idea?

If you can't access the “contact us”-page, email contributor-support@adobe.com. Give all the information you can:
-Your Adobe ID
-Your Fotolia ID
-Your e-mails
-anything else of value that could help the contributor support to synchronize your account. Do not spam the mail system. Wait at least a week, before sending a reminder.

[Snezana341113287gh9]

I sent the attachment again. I hope you can see it now.

[George_F]

Are you using your old Fotolia account or your new Adobe account to log in?

[Snezana341113287gh9]

I need to log in to Fotolia in order to migrate the account to Adobe Stock. When I try to log in to Fotolia, it is not possible with the explanation: the selected account is already in use. Pls see attachment.

[George_F]

I believe the process is to log in to your Adobe Stock account, and then contact Contributor Support to have them migrate your account for you.

Cheers!

[Snezana341113287gh9]

Yes I will contact them again. Although I already contacted them, they directed me to chat with an agent, and the agent directed me again to contributor support...

[George_F]

I'm sorry you've had that experience so far.  Contributor Support in particular never happens through a chat box, only through either the contributor "Contact Us" form or the email @Abambo provided.

It may take a few weeks to get a reply, so no worries if it doesn't come through quickly.  

Good luck! 🙂

[Snezana341113287gh9]

Few weeks! OMG! 😂

Thanks for letting me know.

Best regards. 😊

[Abambo]

Few weeks! OMG! 😂

Thanks for letting me know.

Best regards. 😊

By @Snezana341113287gh9

You waited years before synchronizing your account. It looks very much that automatic synchronizations are no more possible.

[Abambo]

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@Snezana341113287gh9 wrote:

I sent the attachment again. I hope you can see it now.

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It's the same as the embedded screen.