Missing images of my portfolio

Community Beginner ,
May 04, 2021 May 04, 2021

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Hello there,
For some time now, 411 of the 422 images in my portfolio seem missing. just 11 images showing there.
I wrote to contact support, They said it was due to the region situation. I've tried others. but nothing has changed.
asked my friend; It gives the same result when entering from Los Angeles.

 

the lost and error page appears. When I search with the image id number, cannot find it.

 

Can you help to solve the problem?

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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What is the link to your portfolio?

 

Adobe is working on a customized experience for different regions and walking through all the database takes time. You probably need to wait for the process to be terminated.

 

Your pictures should be available in other regions, however.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
May 06, 2021 May 06, 2021

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Adobe Community Professional ,
May 09, 2021 May 09, 2021

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Nice collection: https://stock.adobe.com/de/contributor/206322443/hutangach. For Germany (and other countries) the collection is available.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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I am located in Germany.

Your portfolio only shows 11 photos and 1 collection folder. The collection is empty. 

Could it be that the other photos were rejected?

Check here: https://contributor.stock.adobe.com/de/uploads/rejected 

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Community Beginner ,
May 10, 2021 May 10, 2021

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hello, thank you.

those are not rejected. 411 photos and videos must be online.

i wrote to Adobe, but nothings happened, and no answer.

what should i do...

😄

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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@Ralph Lear You need to change the URL from tk Turkey to de Germany to see what Germans get presented. The magic lies in the country codes. As long as Adobe is localizing the experience of countries, contributors of those countries will see only what has been cleared yet. Locals will also see only a reduced set, but international customers will see the whole set. As long as the pictures are not highly targeted to locals that should not hurt a lot. 

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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@Abambo , @hutangach you are right. When I change the country code to DE I see everything.

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Community Beginner ,
May 14, 2021 May 14, 2021

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Thank you, i understand. 

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Adobe Community Professional ,
May 14, 2021 May 14, 2021

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You're welcome!

ABAMBO | Hard- and Software Engineer | Photographer

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