Model Release Error

[Takeone.Digital]

After an examination, several photos from a photo shoot with 2 models were disqualified for a general claim regarding an improper model release form. Nothing specific, just a general description of problem types in model release form. I work with a popular application ("Easy Release") that generates a contract that Adobe has already accepted (and shutter stock and 500pixels). It's impossible to re-upload the model release file because "the system" marked it as incorrect.
All detail fields in the form are present. nothing is missing.
There is no way to talk to a representative for contributors.
Who should be contacted to get some help?
why should new contributors work with Adobe with this cooporate blindness approach? 

[RALPH_L]

You have a "Contact" link on your dashboard. I suggest you use it.

[Takeone.Digital]

I don't see any link (PC - Chrome). can you send a print screen image?
UPDATE: there is a link that leads to the same form - which nobody from the contributor support team answers. they are not replying to emails either and can't talk by phone or chat.  maybe it's like a hidden feature that you can't open. IDK what's the business logic with this approach. 

[Abambo]

For contributor support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

Using the proper way creates a ticket. Adobe answers by mail, so watch your spam folder. 

Do not e-mail, do not contact customer support. 

[Takeone.Digital]

I've submitted the form. twice.
this is the response email text from the contributor support team:

Regarding your recent query  00207572. Unfortunately, your request couldn't be answered by our Contributor support team. We apologize for this unusual circumstance. If your problem persists and you can´t find the answer to your problem in our Contributor Help Guide, please write to us again using the contact form.

Kind Regards,..." --------- that's the support answer. BTW community is great BUT this sort of unusual problems should resovle by the company.

"

[Abambo]

So you have a problem with a release, but post a picture here. That does not help. You need to publish the release here, with sensitive data (e-mail, address, b-date etc) blurred.

[Takeone.Digital]

pls explain how blurred model release can help.

[daniellei4510]

Blurred, as in only blurred when posted here, not when submitted. Personal links, emails, names of models, etc. should not be posted on this public forum.

[Takeone.Digital]

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

that's the blurr file. 
still don't understand how it can help.

[Jill_C · Accepted solution]

The model cannot be the witness.

[Takeone.Digital]

Thanks, missed that

[Jill_C]

Here are Adobe's model release guidelines:

https://helpx.adobe.com/stock/contributor/help/model-release.html

[Abambo]

---

@Takeone.Digital wrote:

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

that's the blurr file. 
still don't understand how it can help.

---

Well, obviously, something is wrong with the model release as it got refused. The model's name and the witness's name are the same. Signatures are different. 

(And we saw this only because you, in flagrant violation of the concerned persons privacy did not blur the release enough. So, I will delete it!)

[Takeone.Digital]

Well, obviously Adobe "support" didn't point that out.
...and "flagrant violation"- seriously?

I missed that so I didn't delete her name. 
Her name is so flagrant that she posted my pictures on instagram with her name. 
you seems one of the "forum guys" that think Adobe team are 100% all the time. IMHO it's suppose to be clients vs Corporation or clients for clients sort of approach. 

[Abambo]

Well, obviously Adobe "support" didn't point that out.

By @Takeone.Digital

What support is Adobe support? Contributor support? 

Anyhow, I looked at it and I saw it immediately.

...and "flagrant violation"- seriously?

I missed that so I didn't delete her name. 

By @Takeone.Digital

And that is a violation of the privacy rules here on this forum, may be also legally. But I'm just looking the forum rules here. 

Her name is so flagrant that she posted my pictures on instagram with her name. 

By @Takeone.Digital

That's irrelevant for the forum here. 

you seems one of the "forum guys" that think Adobe team are 100% all the time. 

By @Takeone.Digital

Did you mean "right"?

IMHO it's suppose to be clients vs Corporation or clients for clients sort of approach. 

By @Takeone.Digital

What is the context of this? Your refusal or your post here? As a contributor you are not a customer. 

[Takeone.Digital]

Did you mean "right"?
Exactly, this person type who needs to prove that he is always right and don't understand that even if I were not a paying customer (and I am) the minimum that is required from the support of business partners (because that is what we actually are) is a response. Could you be a partner to someone who doesn't bother to answer you? So yes, of course you are right.  Mybe you are the type who don't understand the connection between the size of the corporation and the level of customer service. You are right because there are corporations whose customers are so important to them that they always provide a solution. But you are wrong about Adobe, and you also think it's right.
Right?

[Abambo]

That answer is glibberish.

As a contributor you are a supplier. As a supplier, you are required to supply correct assets. That also means that your releases should be correct. We noticed that you made an error with your release, you need to correct that.

And no, I don't think that Adobe is always right. That would be absurd. That's the reason, why the Adobe person didn't point that out. But the moderator checking your release saw this. If they would have overseen that (by error) then they would have accepted your release.

You did not say which support did check your release. 

You don't need to reupload the same release, you need to get the error corrected (with a new release) and you need to upload the corrected release. That should be no issue.

[Abambo]

Did you mean "right"?
Exactly, this person type who needs to prove that he is always right

By @Takeone.Digital

It does not help you and others when I agree with you. Well, I agrre with you, you filled out all the fields (your initial message). Does that help you: no. I even could not have affirmatively stated that before seeing the release. 

We are not here to agree with you, but to help you. 

(…) the minimum that is required from the support (…) is a response.

By @Takeone.Digital

You got a response. It is useless, but you got a response. But I do not know what your question was. So I can't comment on the quality of the answer..

As for the rest: contributors are suppliers not customers. The relation is really something very different. If you read the terms correctly, Adobe can, without giving a reason, refuse all of your contributions. That is because you are a supplier. And because you accepted the terms.

Does Adobe do that? No. But they have so much entries to check, that they can't give everyone an extensive report of what is wrong here and there.  That is in relation with the size of Adobe stock, the cost and the number of submissions. You need to live with that, it's not something that will change very soon.