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my account has been deactivated. !please someone help me

Community Beginner ,
Sep 27, 2024 Sep 27, 2024

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Respected Sir/Madam,
I already fill the form at https://www.adobe.com/trust/transparency.html
I am worried to learn that my account has been deactivated due to issues related to generative AI content. This platform is very important to my livelihood, and this sudden block is causing me a lot of stress and difficulty.
I always try to follow the guidelines to the best of my understanding, but since my mother tongue is Hindi, I may have misunderstood some aspects. This is my first mistake, and I am really sorry for any errors.
If you could please give me some guidance as to what went wrong and how I can fix it, I would be very grateful. Please consider giving me another chance to fix things and reactivate my account. This platform means a lot to me, and I seek your support during this difficult time.

Thank you very much for your understanding and assistance.

Regards,
Shubham Verma

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Community Expert ,
Sep 27, 2024 Sep 27, 2024

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This is a user to user forum.  We don't have access to your account here.

 

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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Community Expert ,
Sep 28, 2024 Sep 28, 2024

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Adobe's regular customer service agents do not support questions related to Adobe Stock. 

The only solution to reach out to Adobe stock regarding blocked accounts is to use the "contact us" link in the Contributor's Dashboard page.

Jill C., Forum Volunteer

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Community Expert ,
Sep 27, 2024 Sep 27, 2024

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are you taking about your stock contributor account?

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Community Beginner ,
Sep 28, 2024 Sep 28, 2024

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yes

 

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Community Expert ,
Sep 28, 2024 Sep 28, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment & plan">

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