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My account was suspended for the second time?

Explorer ,
Jan 04, 2024 Jan 04, 2024

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I received a message saying the account has been disabled?
What is the reason of this ? My account has been deactivated for the second time this year. There is no problem with me. Please check my account and reopen it. Don't let my efforts go in vain.

 

Every time I request payment my account is suspended. Stop this nonsense, we work for Adobe. We do not take any illegal action.

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Contributor critique , Troubleshooting

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correct answers 2 Correct answers

Community Expert , Jan 04, 2024 Jan 04, 2024

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

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Community Expert , Jan 06, 2024 Jan 06, 2024

Did you send emails or did you use the "contact us" link? You have already been advised to do. It takes time. Continuing to post here about the problem is not going to solve it. No one here has the authority or insider knowledge of Adobe's processes to do so.

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Explorer ,
Jan 04, 2024 Jan 04, 2024

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I requested payment and my account was suspended again.

I had the same problem in 2023, it was solved after 10 days. But I also lived at the beginning of 2024. The problem is not caused by us, it is caused by your system, please solve my problem.

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Contributor ,
Jan 04, 2024 Jan 04, 2024

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Did you used the same payment method as for the last account?

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Explorer ,
Jan 04, 2024 Jan 04, 2024

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I'm doing the same thing I've been doing for the last 3 years.
I save my money in my account and then send it in bulk.
There is no change, everything is the same

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Enthusiast ,
Jan 04, 2024 Jan 04, 2024

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Too much money collected on the account ..?

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Explorer ,
Jan 04, 2024 Jan 04, 2024

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200 of my images were sold in the last month.
113 on one day and 70 on another day.
There were nearly 200 in total. The amount was close to $192.
But I can't be responsible for this. I'm uploading images, I don't know who bought them and where they were sold. The issue does not concern me, but I am the victim whose account was closed.

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Enthusiast ,
Jan 05, 2024 Jan 05, 2024

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113 on one day and 70 on another day will certainly draw attention.

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Explorer ,
Jan 05, 2024 Jan 05, 2024

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That's not my problem, is it? I don't know the field.
I don't have the opportunity to know the area, whoever buys from wherever buys it. What is the problem of this seller site? Let them check it on the day of sale. Let them look at the area.
What is the fault of the content producer who is a seller?

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Community Expert ,
Jan 06, 2024 Jan 06, 2024

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I communicate with a contributor who's sales is within that range without experiencing account suspension.

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Contributor ,
Jan 06, 2024 Jan 06, 2024

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I think that's becuase he consistently got those sales. the difference would be little. but a new contributor who don't have so many assets got 200 downloads in 2 days suddenly where in average he got around 5 sales every day. (it's an example) So that will trigger adobe.

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Community Expert ,
Jan 06, 2024 Jan 06, 2024

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If this were to happen, wouldn't it be a good idea to contact Adobe directly and actually let them know that something is a bit off? When one has an account with them, isn't it better to be proactive?

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Explorer ,
Jan 06, 2024 Jan 06, 2024

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I sent 2 e-mails and also wrote that there was a problem with the site. But there is no response, I'm still waiting.

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Community Expert ,
Jan 06, 2024 Jan 06, 2024

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Did you send emails or did you use the "contact us" link? You have already been advised to do. It takes time. Continuing to post here about the problem is not going to solve it. No one here has the authority or insider knowledge of Adobe's processes to do so.

Jill C., Forum Volunteer

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Community Expert ,
Jan 06, 2024 Jan 06, 2024

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quote

I sent 2 e-mails and also wrote that there was a problem with the site. But there is no response, I'm still waiting.


By @NepdaR

There is no problem with the site. If there is, please tell us.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Jan 06, 2024 Jan 06, 2024

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I sent an e-mail to diego gomez 2. We had corresponded with him before. and I filled out the forum from the contact us section on the site.

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Community Expert ,
Jan 06, 2024 Jan 06, 2024

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I sent an e-mail to diego gomez 2. We had corresponded with him before.


By @NepdaR

Pluralis majistetis?

 

You should not expect employees to interact with you personally, except if they are good friends. The only valid manner to contact Contributor Support is via the link in the blocking message.

 

That is not a problem with the site, however.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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Did you used the same payment method as for the last account?


By @DailyLifeImages

It's not the payment method. The payment method is irrelevant here. Only the fact to ask for payment triggers a review, and if during this fast review something suspicious is detected, the account is blocked and a full investigation follows.

 

And as of my understanding: it's the same account. 

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Jan 04, 2024 Jan 04, 2024

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We don't know the area of the photo. To which country and to whom was it sold? But we are responsible, isn't it ridiculous? Why haven't I experienced this problem on other stock sites for 4 years?

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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Adobe Stock has apparently experienced a lot of fraudulent sales schemes, particularly since the advent of Gen AI. It appears they've implemented additional account reviews in order to detect those anomalies. If they detect fraudulent sales on your account, those sales will be deducted and your account will be restored, just as it was the previous time your account was temporarily suspended. 

Jill C., Forum Volunteer

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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If there are suspicious sales, there are 2 possibilities. Either you are complicit in the affair or you are not. That is what Adobe currently tries to find out. They have means to analyze the data and then to make a decision based on the results. During that time your account stays suspended, wich is bad, but if you are not involved in the transaction they will restore your account. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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it is caused by your system, please solve my problem.


By @NepdaR

We are fellow contributors. It's not my system. Anytime there is suspicious activity, the contributor gets blocked as a measure of precaution. After investigation, you have a decision. That will solve your problem.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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We are not Adobe employees. We are contributors like yourself. If you received a notice with a link to contact Adobe, respond and wait for a reply. 

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Explorer ,
Jan 04, 2024 Jan 04, 2024

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I know this, but this topic is making me upset now.
You produce labor for hours and days. You are selling products.
Your account is suspended and it's not your fault?
You're the one doing penance when the problem is something else.

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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What is the problem?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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200 of my images were sold in the last month.
113 on one day and 70 on another day.

 

this topic is making me upset now.

By @NepdaR

==========

Picasso couldn't sell 113 images in one day! 

 

You had to know this was suspicious.  You should be grateful Adobe only suspended your account instead of closing it permanently. 

 

It's in your best interest to remain calm, be cooperative & wait patiently for Adobe's internal audit to conclude.  In the meantime, you can work on other projects and submit content to other microstock services.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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