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My account was suspended for the second time?

Explorer ,
Jan 04, 2024 Jan 04, 2024

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I received a message saying the account has been disabled?
What is the reason of this ? My account has been deactivated for the second time this year. There is no problem with me. Please check my account and reopen it. Don't let my efforts go in vain.

 

Every time I request payment my account is suspended. Stop this nonsense, we work for Adobe. We do not take any illegal action.

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Contributor critique , Troubleshooting

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correct answers 2 Correct answers

Community Expert , Jan 04, 2024 Jan 04, 2024

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

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Community Expert , Jan 06, 2024 Jan 06, 2024

Did you send emails or did you use the "contact us" link? You have already been advised to do. It takes time. Continuing to post here about the problem is not going to solve it. No one here has the authority or insider knowledge of Adobe's processes to do so.

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Explorer ,
Jan 07, 2024 Jan 07, 2024

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Friends, in most of your comments, you make comments as if you were accusing me and as if you were making a judgment about me. I am telling you my problem and sharing my situation. Of course, I know none of you are competent and can't fix the situation. You are people who produce content like me. But you misunderstood me and are biased. I would like to summarize the situation once again, please read it carefully.

I have been a member since May 2020 and I have approximately 5000 images. 2000 photos, 3000 vector drawings. I create content like you.
In short, I don't know who took 130 photos and why? If this happened to you, wouldn't you be disturbed if you sold so many collections in one day and your account was closed? It happened to me because it's my second time and the previous time they said the problem was not related to me, but after my account was closed for 10 days, my sales dropped seriously.
Now again, I know that the problem is not me because I have nothing to do with sales, this will be proven anyway. But since my account is closed, my sales will drop significantly. Why don't I encounter this problem on other sites? The Adobe system I'm questioning here is doing something wrong. In an environment where technology is so advanced, why doesn't it check these sales on the day they are made?

In short, I'm sorry. Mostly because of what you wrote against me. As if he were guilty.

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Enthusiast ,
Jan 07, 2024 Jan 07, 2024

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"If this happened to you, wouldn't you be disturbed " - Yes of course ...

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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I'm sorry, but I do understand why the account was blocked. 300 images in two days and none on the other 29 days is highly suspicious. I'm afraid you will have to wait until the matter is proofed.

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Explorer ,
Jan 04, 2024 Jan 04, 2024

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what's my fault ?
Isn't this my responsibility?
Why am I being punished?
If there is a problem with the sales, why is my account being penalized between Adobe and the customer? Do you find this illogical and absurd event normal?

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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I did not say it is your fault. I am only saying I can see why Adobe might think "abnormal activity" which needs to be checked.

It does not do any good to complain. These are the terms we agreed to when opening our account.

Adobe Stock Contributor Agreement Additional Terms to Adobe.com Terms of Use

 

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Community Expert ,
Jan 04, 2024 Jan 04, 2024

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No one here said you're guilty of anything, and in fact, we would have no way of knowing that since we can't see into your account. As I said earlier, if after investigation, Adobe finds fraudulent sales, they will deduct them from your payment and restore your account to funcitonality. If they conclude that you have violated guidelines or the Contributor Agreement, they can decide to close the account permanently. 

Jill C., Forum Volunteer

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Explorer ,
Jan 05, 2024 Jan 05, 2024

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I am confident. So I didn't do anything wrong. Adobe cannot prove anything that I did wrong because I know myself and I am sure. The real problem is that such events are reflected on us, the users.
I am a member of 3 different stock sites and have never experienced these problems there. My account has not been closed or frozen, which means the problem is not with me but with Adobe's own system. Because we weren't low enough to stoop to $2.

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Community Expert ,
Jan 05, 2024 Jan 05, 2024

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A bunch of word salad.  If  Adobe can't prove you did anything wrong, why are you so worried?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Jan 06, 2024 Jan 06, 2024

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Do you know why? I gave effort. I bought a machine. I took a photo. I made a drawing. And I didn't deserve this outcome. Don't talk nonsense. If my rights are violated, I will raise my voice. Why did this bother you?

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Explorer ,
Jan 10, 2024 Jan 10, 2024

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It's been more than 1 week. I still haven't received a notification e-mail? Do you not receive an e-mail saying your account has been closed and suspended? Is this situation normal?

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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quote

It's been more than 1 week. I still haven't received a notification e-mail? Do you not receive an e-mail saying your account has been closed and suspended? Is this situation normal?


By @NepdaR


Investigations take their time.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 03, 2024 Apr 03, 2024

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Hey!

Any update on your account? Is it unblocked or still blocked?

My account was deactivated five days ago, and I haven't received any emails. The only notification I received was when I logged in: 'Dear contributor, your Adobe Stock contributor account has been deactivated. Please check your email for more information or contact us.'

I'm still waiting for their email. I've also emailed them to inquire why my account was deactivated, but I haven't received any response from Adobe Stock yet.

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Community Expert ,
Apr 03, 2024 Apr 03, 2024

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You should use the link to contact Adobe contributor support, do not e-mail them. E-mails have a high probability to getting lost. As for the Adobe e-mail, check your spam folder.

 

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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