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My account was temporarily blocked

Community Beginner ,
Nov 29, 2023 Nov 29, 2023

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Hi, I received an email from the Adobe team 12 days ago that my account was temporarily blocked. I did everything described in the mail to fix this problem, on the same day, I sent a response I would remove any images that violated the guidelines. However, my account is still blocked. 

 

Does somebody know how long it will take?

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correct answers 5 Correct answers

Community Expert , Nov 29, 2023 Nov 29, 2023

How long? Days or weeks. There have been a lot of accounts being blocked and Adobe will get back to you once they have investigated whatever issue is responsible for your account being blocked. We are contributors like yourself here and we can do nothing to help expidate your situation. You did the right thing to contact them using the link provided. Now all you can do is wait.

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Community Expert , Dec 18, 2023 Dec 18, 2023

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

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Community Expert , Dec 18, 2023 Dec 18, 2023

Actually Adobe takes all blocked accounts seriously, but it takes some time to investigate the issues and report back to the Contributor. Unfortunately, they are dealing with a very large number of suspended accounts, so it's impossible to predict how long it might take. Another Contributor reported here yesterday that his account had been restored after 40 days of suspension.

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Community Expert , Jan 22, 2024 Jan 22, 2024

This is not Adobe Contributor Support. This forum is where you can discuss with your fellow contributors. Generally, Adobe answers relatively fast to a first request with the initial cause of the suspension. Accounts get suspended for a suspected breach of the contributor terms.

 

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch

...

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Community Expert , Jan 22, 2024 Jan 22, 2024

You have posted in this forum four times since your account has been suspended. Please do not ask us again. You have already been given the advice that we can give. You now have no option but to wait. 

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Community Expert ,
Nov 29, 2023 Nov 29, 2023

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How long? Days or weeks. There have been a lot of accounts being blocked and Adobe will get back to you once they have investigated whatever issue is responsible for your account being blocked. We are contributors like yourself here and we can do nothing to help expidate your situation. You did the right thing to contact them using the link provided. Now all you can do is wait.


daniellei4510 | Community Forum Volunteer
---------------------------------------------------------
I am my cat's emotional support animal.

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Community Expert ,
Nov 29, 2023 Nov 29, 2023

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If they wanted images to be removed, don't you think they would remove them?

The usual reasons an account is blocked is because of suspicious sales activity or possiple property violations.

You need to ask, if you were not told, what the reason for the suspinsion is, then you need to explain, if you can, what happened.

If you are lucky, your account will be released or only suspended for a penalty time. If you are unlucky, your account will remain closed.

The amount of time it will take and what the outcome is cannot be guessed by this forum.

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Community Expert ,
Nov 29, 2023 Nov 29, 2023

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Whatever it takes, it seems that contributor support is currently highly solicited, so it can take some time for them to react to your request.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Dec 18, 2023 Dec 18, 2023

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I waited a month for my account to be unblocked. When my account will be unlocked? What kind of attitude is this towards contributors? This is not serious.

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Community Expert ,
Dec 18, 2023 Dec 18, 2023

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It was blocked for a reason.  Adobe informed you to contact them and provided you with a link to do so. Afterwards Adobe will review the accusation to determine if: 1-the account remains closed, 2-the account remains closed for a certain amount of time 3- the account will be reopened. Adobe does not have to inform you about their reason or decission.

According to the terms you agreeded to, you have no say in the matter.

You must wait and hope that it is reopened soon.

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Community Expert ,
Dec 18, 2023 Dec 18, 2023

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If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Dec 18, 2023 Dec 18, 2023

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I already contacted them 1 month ago. Thank you for your answer.

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Community Expert ,
Dec 18, 2023 Dec 18, 2023

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Actually Adobe takes all blocked accounts seriously, but it takes some time to investigate the issues and report back to the Contributor. Unfortunately, they are dealing with a very large number of suspended accounts, so it's impossible to predict how long it might take. Another Contributor reported here yesterday that his account had been restored after 40 days of suspension.

Jill C., Forum Volunteer

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Community Beginner ,
Jan 22, 2024 Jan 22, 2024

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Dear Adobe, my account with 25,000 assets has been temporarily blocked, it was my very hard work to make 25,000 assets (25,000 times making descriptions for assets, creating tags, and sorting images). You ignore my letters and do not answer, and if you answer, you say the same thing: my account is temporarily blocked, 75 days have passed since the date of blocking. What do I need to do in this situation?

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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This is not Adobe Contributor Support. This forum is where you can discuss with your fellow contributors. Generally, Adobe answers relatively fast to a first request with the initial cause of the suspension. Accounts get suspended for a suspected breach of the contributor terms.

 

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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You have posted in this forum four times since your account has been suspended. Please do not ask us again. You have already been given the advice that we can give. You now have no option but to wait. 

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Community Expert ,
Jan 23, 2024 Jan 23, 2024

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I merged all the posts and locked the discussion. There is nothing more to say.

ABAMBO | Hard- and Software Engineer | Photographer

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