my adobe account has been blocked but i want to recover my account is it possible

[Radiant_uniqueness5E89]

I noticed my contributor account has been blocked, and I’m not sure why. I always try to follow the rules and upload only my own work. If there’s been any misunderstanding, I’d be happy to provide more details or proof.

Please review my account and let me know if there’s any way to fix this. I really enjoy contributing to Adobe Stock and would like to continue.

Thank you for your time and help.

Best regards,
[khan]

[Moderator moved the thread to the correct forum]

[daniellei4510]

You are not addressing Adobe here but contributors like yourself. We can't be of help. Use the "Contact us" link as shown in your screenshot and ask for further details. 

[Albert Brunsting]

Helle Daniel, I have the same problem. I am blocked since the beginning of July 2025 and was a contributor over 6 years, never had no problems. I have no idea why I am blocked so I used the "contact Us" button, but until now I have not had an answer on my question. I also filled out a form wich is available for filing an appeal but until now never heard anything from Adobe. So I am very dissapointed not getting an answer, do you have any idea how to get an answer from Adobe Stock on my question?  Thanks in advance !  Cheers Albert

[daniellei4510]

No one on this forum can be of assistance. We do know that it can take weeks or even months in some cases to hear back from Adobe. Your only option, unfortunately, is to continue waiting. It does appear that many if not most accounts that are being disabled are contributors who submit AI. Out of curiosity, have you begun doing so recently?

[Albert Brunsting]

Thanks for your quick response Daniel, unfortunately I'm probably one of the guys who has to wait for months (over 4 months by now). I only use AI for making some small changes like removing parts of the photo, like logos or persons etc. and sometimes add some sky/clouds from my own archive with Adobe, something I already did with Photoshop (I use Photoshop since version 3.0) before AI started. Do you think that caused the problem? Cheers Albert

[Albert Brunsting]

Hello Daniel, my account is still blocked but today I got this message in my mail box:   

"Updates to your Adobe Stock portfolio Hello A., Some changes have been made to your portfolio following a reassessment of some assets. See below for more information. OVERVIEW 2 Have been removed Check and see why."     So I presume my account is still there, I cannot reply to this message and until now I still haven't herad from Adobe. To me it's a bit odd to receive this message and not hearing from Adobe.  Cheers Albert

[daniellei4510]

That sounds to me that your account has been restored. They apparently removed an image for one reason or another if the translation is correct.  Maybe it takes some time for your portfolio to appear back online. If you still can't access it within the next 24 hours, I could contact contributor support.

[Albert Brunsting]

Thank you Daniel, let's hope so, we'll see, I let you know !

[Jill_C]

This IS a message from Adobe. Has your account been reinstated?

[Albert Brunsting]

Thank you Jill, not yet, let's have some more patience, cheers Albert

[Abambo]

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

[Albert Brunsting]

Thank you very much for your reaction Abambo, unfortunately I'm probably one of the guys who has to wait for months (over 4 months by now). Yes I'm checking my spam-box frequently, good remark though!  Cheers Albert