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My offical ID has been rejected

New Here ,
Sep 27, 2018 Sep 27, 2018

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I'm using Adobe Stock potuguese version (Brazil), and I sent my official ID photo, in which is official, and it has been rejected.

What should I do? The purpose of the ID is it not to prove that you are the actual person on your Adobe account? How can I prove that I am who I am, if my official ID has been rejected? Sorry, this is a bit frustrating.

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correct answers 1 Correct answer

Adobe Employee , Sep 28, 2018 Sep 28, 2018

The ID card you submit must be a government issued photo ID card. Your ID does not show a photo. You need to scan both sides and submit.

-Mat

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Community Expert ,
Sep 27, 2018 Sep 27, 2018

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If your id is not clear and readable, it gets rejected. Scan again at a good quality and submit again. Happened also to me.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Sep 28, 2018 Sep 28, 2018

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The ID card you submit must be a government issued photo ID card. Your ID does not show a photo. You need to scan both sides and submit.

-Mat

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New Here ,
Aug 09, 2023 Aug 09, 2023

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when I enter in "Uploaded files" in Adobe Stock there is a message at the top saying "Your ID card got rejected. Please submit another one before continuing". 

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Community Expert ,
Aug 09, 2023 Aug 09, 2023

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Did you do that?

Jill C., Forum Volunteer

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