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My photos just disappeared after I bought a plan

New Here ,
Nov 21, 2022 Nov 21, 2022

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Hi, 

I always use the same email in Adobe Account and I've uploaded some photos to Adobe Stock. My profile is https://stock.adobe.com/br/contributor/207687662/felipe?load_type=author&prev_url=detail , but now I can't see or access my photos.

 

It seems to be with other contributor ID but I don't know why, because I always use the same email.

 

Where is my photos? Please can anyone help me? How can I talk to the offical support?

 

Thanks in advance.

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Contributors , Troubleshooting

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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Could you re-login or try another browser (or clear cache)? I can see some photos in your portfolio.

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New Here ,
Nov 21, 2022 Nov 21, 2022

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I also can see photos in that portfolio, but in my account Adobe does not show me that photos as mine.

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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I can tell you what I see - the author is "Felipe". Maybe you could double-check if you are using the same e-mail 🙂 (one I day used a "google login" and ended up with another account :). If everything is ok you may want to ask the support about it because from my end I don't see your e-mail and stuff. Or you can wait to see if someone had a similar problem in the past.

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New Here ,
Nov 21, 2022 Nov 21, 2022

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I've already said that I always use the same email.

There is a issue in my account. How can I get a official support?

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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There is a link in the footer of your portfolio page.

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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Abambo_0-1669062965687.png

Your profile is there.

 

What plan did you buy?

What happens when you go to https://contributor.stock.adobe.com?

 

For contacting contributor support, look here: Need help? (Stock Contributor Support) 

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 21, 2022 Nov 21, 2022

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When I go to the contributor page I see ZERO downloads (lifetime filter active), and ZERO availabe earnings (but I've already sold 2 photos).

 

When I click on My Portfolio the opened link is https://stock.adobe.com/contributor/undefined/Felipe . Notice the UNDEFINED in the link.... But it is now that I linked my Google Account, because just before that my contributor ID in the portfolio link was different than 207687662.

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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Contact contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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LATEST

Use Ctrl + Shift + Delete to hard refresh your browser. 

When prompted clear cached data and cookies. 

This should log you out of Adobe.

Log-in again manually (not Google) with your proper ID and password.

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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