My product is not accepted.

[Hsiung5E09]

Hello everyone,

My product has dimensions 6245 x 4415 with a pixel density of 534ppi. But it has been declined because for some of those reasons below: 

• Your vector file contains a raster/bitmap image, and vector files must not contain raster elements.
• Your JPEG preview file has been compressed too much, so textural problems have occurred in the file.
• Your JPEG preview resolution must not be less than 5,000 X 3,000 (15 million pixels)
• You didn't use anti-aliasing when exporting your vector file to JPEG, so there are problems with lines on the JPEG file.

So I don't know what I did wrong. I hope the community helps.

Thank you! 

[PaintedKitty]

Don't use any fancy special effects. When you make this compatible for Illustrator 10, those special effects might be giving your files issues.

[Hsiung5E09]

I only used the notepaper texture to overlap the layer.

[Abambo]

Did you submit the vector file?

If so, take out all raster images and submit again. Vector files should contain only vector elements.

[Hsiung5E09]

Yes. I submitted both vector files and jpeg images.

[Abambo]

You submitted both vector and JPEG files as independent submissions or in one zip to submit a vector file with a preview?

[Hsiung5E09]

I submitted both files independently.

[Abambo]

So, you got 2 independent refusals. What was the refusal on the Illustrator file?

As a side note, you should not send in a Vector file and the JPEG for it (except as a ZIP to generate the preview). The potential buyer has the choice to download your picture either as vector or JPEG. Your payout will be the same.

The other way, you risk a refusal because of a similar picture submitted.

[Hsiung5E09]

When I saw that we have three options, I submitted both vector file and JPEG file. Then after that in the In Review section, I saw 2 files at the same time and after that they are not accepted.

[Hsiung5E09]

I think the main reason could have occurred when I try to upload 2 files(vectors and JPEG) simultaneously.

[Abambo]

(Re)Submit both files in a Zip. The JPEG will be used as a preview so that Adobe stock does not generate the preview. They have a known issue with colours when generating the preview on their own.

https://helpx.adobe.com/stock/contributor/user-guide.html/stock/contributor/help/vector-requirements...

[Hsiung5E09]

Oh, I see.

Thank you!

[Abambo]

Let's see what happens…!

[Hsiung5E09]

I just put my jpeg file and vector file together in a folder and zipped it. Then I uploaded that file to Adobe Stock.

[Hsiung5E09]

[Hsiung5E09]

I uploaded my product 2 days ago, and today when I checked it, I didn't see my product in the In review section and Not accepted section. I'm not sure when they will release my product.

 

[Abambo]

Look in the “Dashboard” (sort by date) or look into “Reminder” and “Not accepted”. You will find your asset either in one or the other repositories.

[Hsiung5E09]

I found it in Dashboard.

[Abambo]

So, it's accepted and open for sales. Congratulations. Now submit the next ones… 😉 .

[Hsiung5E09]

Thank you very much!

Have a nice day!