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My product is not accepted.

Community Beginner ,
Aug 04, 2021 Aug 04, 2021

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Hello everyone,

My product has dimensions 6245 x 4415 with a pixel density of 534ppi. But it has been declined because for some of those reasons below: 

  • Your vector file contains a raster/bitmap image, and vector files must not contain raster elements.
  • Your JPEG preview file has been compressed too much, so textural problems have occurred in the file.
  • Your JPEG preview resolution must not be less than 5,000 X 3,000 (15 million pixels)
  • You didn't use anti-aliasing when exporting your vector file to JPEG, so there are problems with lines on the JPEG file.

So I don't know what I did wrong. I hope the community helps.

 

Thank you! 

Screenshot 2021-08-04 162811.jpg

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Contributor critique, Contributors

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Contributor ,
Aug 04, 2021 Aug 04, 2021

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Don't use any fancy special effects. When you make this compatible for Illustrator 10, those special effects might be giving your files issues.

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Community Beginner ,
Aug 04, 2021 Aug 04, 2021

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I only used the notepaper texture to overlap the layer.

 

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Adobe Community Professional ,
Aug 05, 2021 Aug 05, 2021

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Did you submit the vector file?

 

If so, take out all raster images and submit again. Vector files should contain only vector elements.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 05, 2021 Aug 05, 2021

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Yes. I submitted both vector files and jpeg images.

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Adobe Community Professional ,
Aug 05, 2021 Aug 05, 2021

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You submitted both vector and JPEG files as independent submissions or in one zip to submit a vector file with a preview?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 05, 2021 Aug 05, 2021

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I submitted both files independently.

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Adobe Community Professional ,
Aug 05, 2021 Aug 05, 2021

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So, you got 2 independent refusals. What was the refusal on the Illustrator file?

 

As a side note, you should not send in a Vector file and the JPEG for it (except as a ZIP to generate the preview). The potential buyer has the choice to download your picture either as vector or JPEG. Your payout will be the same.

 

The other way, you risk a refusal because of a similar picture submitted.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 05, 2021 Aug 05, 2021

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When I saw that we have three options, I submitted both vector file and JPEG file. Then after that in the In Review section, I saw 2 files at the same time and after that they are not accepted.

Screenshot 2021-08-05 155531.jpgScreenshot 2021-08-05 155501.jpg

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Community Beginner ,
Aug 05, 2021 Aug 05, 2021

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I think the main reason could have occurred when I try to upload 2 files(vectors and JPEG) simultaneously.

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Adobe Community Professional ,
Aug 06, 2021 Aug 06, 2021

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(Re)Submit both files in a Zip. The JPEG will be used as a preview so that Adobe stock does not generate the preview. They have a known issue with colours when generating the preview on their own.

https://helpx.adobe.com/stock/contributor/user-guide.html/stock/contributor/help/vector-requirements...

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 06, 2021 Aug 06, 2021

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Oh, I see.

 

Thank you!

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Adobe Community Professional ,
Aug 06, 2021 Aug 06, 2021

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Let's see what happens…!

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 06, 2021 Aug 06, 2021

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I just put my jpeg file and vector file together in a folder and zipped it. Then I uploaded that file to Adobe Stock.

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Community Beginner ,
Aug 06, 2021 Aug 06, 2021

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Screenshot 2021-08-06 165012.jpgScreenshot 2021-08-06 164943.jpg

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Community Beginner ,
Aug 10, 2021 Aug 10, 2021

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I uploaded my product 2 days ago, and today when I checked it, I didn't see my product in the In review section and Not accepted section. I'm not sure when they will release my product.

Screenshot 2021-08-10 111552.jpg 

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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Look in the “Dashboard” (sort by date) or look into “Reminder” and “Not accepted”. You will find your asset either in one or the other repositories.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 10, 2021 Aug 10, 2021

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I found it in Dashboard.Screenshot 2021-08-10 115209.jpg

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Adobe Community Professional ,
Aug 11, 2021 Aug 11, 2021

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So, it's accepted and open for sales. Congratulations. Now submit the next ones… 😉 .

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 11, 2021 Aug 11, 2021

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Thank you very much!

Have a nice day!

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