Copy link to clipboard
Copied
Hello everyone,
My product has dimensions 6245 x 4415 with a pixel density of 534ppi. But it has been declined because for some of those reasons below:
So I don't know what I did wrong. I hope the community helps.
Thank you!
Copy link to clipboard
Copied
Don't use any fancy special effects. When you make this compatible for Illustrator 10, those special effects might be giving your files issues.
Copy link to clipboard
Copied
I only used the notepaper texture to overlap the layer.
Copy link to clipboard
Copied
Did you submit the vector file?
If so, take out all raster images and submit again. Vector files should contain only vector elements.
Copy link to clipboard
Copied
Yes. I submitted both vector files and jpeg images.
Copy link to clipboard
Copied
You submitted both vector and JPEG files as independent submissions or in one zip to submit a vector file with a preview?
Copy link to clipboard
Copied
I submitted both files independently.
Copy link to clipboard
Copied
So, you got 2 independent refusals. What was the refusal on the Illustrator file?
As a side note, you should not send in a Vector file and the JPEG for it (except as a ZIP to generate the preview). The potential buyer has the choice to download your picture either as vector or JPEG. Your payout will be the same.
The other way, you risk a refusal because of a similar picture submitted.
Copy link to clipboard
Copied
When I saw that we have three options, I submitted both vector file and JPEG file. Then after that in the In Review section, I saw 2 files at the same time and after that they are not accepted.
Copy link to clipboard
Copied
I think the main reason could have occurred when I try to upload 2 files(vectors and JPEG) simultaneously.
Copy link to clipboard
Copied
(Re)Submit both files in a Zip. The JPEG will be used as a preview so that Adobe stock does not generate the preview. They have a known issue with colours when generating the preview on their own.
Copy link to clipboard
Copied
Oh, I see.
Thank you!
Copy link to clipboard
Copied
Let's see what happens…!
Copy link to clipboard
Copied
I just put my jpeg file and vector file together in a folder and zipped it. Then I uploaded that file to Adobe Stock.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
I uploaded my product 2 days ago, and today when I checked it, I didn't see my product in the In review section and Not accepted section. I'm not sure when they will release my product.
Copy link to clipboard
Copied
Look in the “Dashboard” (sort by date) or look into “Reminder” and “Not accepted”. You will find your asset either in one or the other repositories.
Copy link to clipboard
Copied
I found it in Dashboard.
Copy link to clipboard
Copied
So, it's accepted and open for sales. Congratulations. Now submit the next ones… 😉 .
Copy link to clipboard
Copied
Thank you very much!
Have a nice day!