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Newer photos not visible on portfolio page

Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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I'm a new contributor, so please bear with me.

I've 41 approved photos, however my public portfolio page shows the older 26 photos, newer ones are not visible. I thought it would take time for them to show up, but it's already been nearly 3 weeks. Any ideas on how to resolve this issue?

Portfolio URL: https://stock.adobe.com/contributor/200465538/russell

Thanks!

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Contributors, Troubleshooting

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correct answers 1 Correct answer

Adobe Community Professional , Nov 12, 2021 Nov 12, 2021
Contact contributor support. I suppose they need to re-index your portfolio. Need help? (Stock Contributor Support) [Edit: OP is not located in Indonesia. My error.] Please note that as you are located in Indonesia, not all of your assets are showing when you are looking to your portfolio with “id” as country code. You need to change it to “ca” or similar to see what is shown “to the rest of the world”. Even so, some pictures are really missing.

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Adobe Community Professional ,
Nov 05, 2021 Nov 05, 2021

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Are those assets approved? If yes, do they show in your dashboard?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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Yes, they were all approved and I can see them when going to their individual links, such as https://stock.adobe.com/stock-photo/id/463295692

 

I think my portfolio page needs some kind of manual refresh from Adobe staff?

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Adobe Community Professional ,
Nov 12, 2021 Nov 12, 2021

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Contact contributor support. I suppose they need to re-index your portfolio.

Need help? (Stock Contributor Support)

[Edit: OP is not located in Indonesia. My error.]

Please note that as you are located in Indonesia, not all of your assets are showing when you are looking to your portfolio with “id” as country code. You need to change it to “ca” or similar to see what is shown “to the rest of the world”. Even so, some pictures are really missing.

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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I'm not located in Indonesia, but I'll use the Contact us link and see how it goes. Thanks.

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Adobe Community Professional ,
Nov 12, 2021 Nov 12, 2021

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quote

I'm not located in Indonesia


By @Ekushey

I see, I misinterpreted id=identifier for id=Indonesia country code. Just checked with my pictures… 😉 But yes, Contributor support is the way to go.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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*Bump* Nobody is around to help?

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Enthusiast ,
Nov 12, 2021 Nov 12, 2021

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Unfortunately, we're mostly just users like yourself. It appears Adobe employees ignore this forum, at least at the moment.

Try your luck on Discord. I know that it was relatively easy to contact Adobe Stock employees through there some time ago. Not sure nowadays, as I haven't used it in months.

https://discord.gg/S6Nt4A6

Let us know if you were succesful contacting anyone over there 😉

Michael

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Michael Niessen - Photographer, photo-editor, educator

Photo-editing (Ps/Lr/LrC) and photography workshops & one-on-one training (off- and online)

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Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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Thanks for the clarification, I'll check if I can manage to get help from Discord or not...

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Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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I asked my question on #ask-adobe, no answers, and then the channel got spammed (crypto stuff), no actions from Adobe staff. 😕

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Enthusiast ,
Nov 12, 2021 Nov 12, 2021

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Be patient, it's still early morning in the US. Give them a chance to have breakfast and a coffee before they start their work day and eventually check if there are requests on Discord.

Adobe employees are easily identifiable, so if you check Discord from time to time, you should notice them immediately.

Hope that helps,

Michael

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Michael Niessen - Photographer, photo-editor, educator

Photo-editing (Ps/Lr/LrC) and photography workshops & one-on-one training (off- and online)

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Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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That makes sense, thanks again. I'll keep you updated. 🙂

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Community Beginner ,
Nov 13, 2021 Nov 13, 2021

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The problem has been solved! Thanks for your suggestion once again!

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Enthusiast ,
Nov 13, 2021 Nov 13, 2021

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You're welcome!

Good to know it's resolved.

Michael

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Michael Niessen - Photographer, photo-editor, educator

Photo-editing (Ps/Lr/LrC) and photography workshops & one-on-one training (off- and online)

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