no access to the fotolia account, no possibility of synchronization, no contact with Adobe

[Ewa34629441u9mk]

I have had a supplier account on fotolia since 2013. I think I synced my accounts after switching to Adobe Stock, but I don't see any trace of it in my Adobe account, so I'm trying to do it again. I use the website https://contributor.stock.adobe.com/pl/onboarding/sync-fotolia-1. Unfortunately, I cannot log in to my account, and when I use the user or password reminder option, I do not receive any e-mail. Last year I sent an email regarding this matter to contributor-support@adobe.com but I did not receive a response. I had a lot of photos on my old photolia account, I also had a payment that was not transferred to my account, and now I don't have access to it. Please help.

[Jill_C]

Use the Contact Us link on your contributor page to send a request to Adobe. Select "account" in the first drop down box and "Fotolia account synchronization" in the second box. This creates a ticket in their Contributor support system. Sending an email does not create a ticket and probably takes longer to be routed to the appropriate person.

[Nancy OShea]

Do you have Stock Contributor Account? 

Are you using the correct log-in ID & Password?

Check your spam and promotions folders.  Sometimes emails get re-directed to other folders in your inbox. See the help article below for more details:

https://stock.adobe.com/fotolia/login

[Ewa34629441u9mk]

- Do you have a Stock Contributor Account?
I think that when I created an account and synchronized it with fotolia, I created an account provider. However, now I don't see anything in the swim account that indicates it is a vendor account.
- Are you using the correct log-in ID & Password?
Yes. To be sure, I try different login variants, but the effect is the same" "No elements matching this ID and password were found." If I perform password recovery, the e-mail does not come. If I use the login reminder (just in case), the e-mail also does not come.
- Check your spam and promotions folders. Sometimes emails get re-directed to other folders in your inbox.
Of course I checked.
- See the help article below for more details: https://stock.adobe.com/fotolia/login
Thank you for this link. Unfortunately it didn't solve my problem

[Ewa34629441u9mk]

When writing about contributor page, do you mean https://contributor.stock.adobe.com? Because this URL is immediately redirected to https://contributor.stock.adobe.com/pl/onboarding/sync-fotolia-1 and unfortunately there is no way to contact Adobe. Or do you have another site in mind? Can you provide the url?

[Abambo]

You are a few years late to the party. Last year was 365 days long. Please be more precise when you did contact Adobe. Best is not to use the e-mail address, however, as the form creates a ticket.

Fotolia is now switched off for a couple of years. You should be able to wait another couple of days or even weeks.

[Ewa34629441u9mk]

Of course, I can create a task, but please provide a link to the form, because when looking for help:

- I contacted the bot via chat, which couldn't help me,

- I found the e-mail address to which I sent the mentioned e-mail,

- I found a link to the Adobe Community, that's why I'm writing.

But I didn't come across the form you are writing about.

You may find it funny that even though fotolia hasn't been working for several years, now I've woken up with this topic, but:

- as I wrote - I think I synchronized the accounts,

- this is not a reason not to take me seriously (from my point of view it looks like I don't have access to my salary)

I wrote the email on December 29, 2023. Yes, recently, but for a week I didn't even receive a reply saying "Your application has been accepted". If that were the case, I would wait and not look for other ways of contact. Because in the current situation I don't know if anyone will help me or if I'm being ignored.

[Jill_C]

Did you use the Contact Us link as I suggested above?

[Ewa34629441u9mk]

Jill_C I tried to answer you twice - each time the answer was published in a different place.

When you writing about contributor page, do you mean https://contributor.stock.adobe.com? Because this URL in my account is immediately redirected to https://contributor.stock.adobe.com/pl/onboarding/sync-fotolia-1 and unfortunately there is no way to contact Adobe. Or do you have another site in mind? Can you provide the url? I haven't found a contact us anywhere that would lead to a form

[Jill_C]

Unfortunately that "contact us" link is not available unless you are able to log on to your Contributor page. You indicated that you sent an email to Contributor Support on 12/29. I suppose that, due to the holidays, responses are delayed; however all staff should be back in full force next week and catching up on emails. I would suggest that if you haven't received a response within the next couple of days that you resend your request.

[Ewa34629441u9mk]

Thank you. I will send the email again in a week. So far 2 weeks with no response.

[Abambo]

If you can't access the form you need to send an e-mail. However, with e-mail you are never sure to reach your destination. 😒

We could tag @MatHayward , but he rarely responds here on these fora. 

[Abambo]

• Chat is customer support, not contributor support. Contributors are (as contributors) no customers. Chat is only initially a bot and connects to a human, as soon as there are enough information. As you are a contributor, the chat bot can't find an agent for your troubles.
• Contacting Contributor Support should be done as described here: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html
  E-mails are unreliable, especially for contacting a huge company like Adobe.
• Well, your salary waited for so long in your Fotolia account, that you can't be that time pressed to access that money. Fotolia has been closed in 2019. That's full four years. Still, you said you contacted support "last year". Jamuary first 2023 was the beginning, December 31st was the last day. You can't expect me to make an assumption on "last year". If you say, that you waited now for a week, I would say: "what is a week", if you say "half a year", I say: "that's too long". Last year is a very imprecise time indication on January 6.

[Ewa34629441u9mk]

Contacting Contributor Support should be done as described here: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html - Right at the beginning of this page it says "Click Contact us at the bottom of the Contributor portal or go directly to the Support form." Unfortunately, when I click support form, I am not redirected to the contact form but to https://contributor.stock.adobe.com/en/onboarding/sync-fotolia-1, i.e. synchronization with the fotolia account. So I can't use the contact form. The only option is to send an email. It's been 2 weeks now. Still no answer.
These problems remind me that I probably went through the same path a few years ago, i.e. I tried to synchronize the account, but I couldn't log in to Fotolia, I didn't have access to the contact form, so I sent an e-mail to which I didn't get a response. The difference is that I didn't write anything in the Adobe Community back then.

[Ewa34629441u9mk]

When writing about contributor page, do you mean https://contributor.stock.adobe.com? Because this URL is immediately redirected to https://contributor.stock.adobe.com/pl/onboarding/sync-fotolia-1 and unfortunately there is no way to contact Adobe. Or do you have another site in mind? Can you provide the url?