• Global community
    • Language:
      • Deutsch
      • English
      • EspaƱol
      • FranƧais
      • PortuguĆŖs
  • ę—„ęœ¬čŖžć‚³ćƒŸćƒ„ćƒ‹ćƒ†ć‚£
    Dedicated community for Japanese speakers
  • ķ•œźµ­ ģ»¤ė®¤ė‹ˆķ‹°
    Dedicated community for Korean speakers
Exit
0

Non compliant issue

New Here ,
Jan 17, 2025 Jan 17, 2025

Copy link to clipboard

Copied

I am facing non compliant issue on my two image this is new issue i am facing..is this serious issue on my account or my account under risk?what should i do i am working on Ai content i upload png images on my portfolio please help me 

TOPICS
Contributor critique , Contributors , Fotolia , Troubleshooting

Views

289

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 3 Correct answers

Community Expert , Jan 17, 2025 Jan 17, 2025

If you submitted them as PNGs and not JPGs then yes. That could very well be the issues. PNGs must have transparent backgrounds.

Votes

Translate

Translate
Community Expert , Jan 18, 2025 Jan 18, 2025
quote

Could it be an issue that I didn't remove the background of these pictures?


By @muhammad_7751

You have a fake transparent background. That is misleading. And as it is a chequerboard background, it's not a white background. That's a misleading title claim. And as the chequerboard is irregular, that is a ā€œQuality issueā€.

Votes

Translate

Translate
Community Expert , Feb 09, 2025 Feb 09, 2025

That is incorrect. There is actually a separate reason code "No Commercial Appeal".

Votes

Translate

Translate
Community Expert ,
Jan 17, 2025 Jan 17, 2025

Copy link to clipboard

Copied

Without seeing the entire text associated with the refusal (or larger versions of your assets), one possibility is that Adobe doesn't consider it to have commercial value. I don't see it as a reason to be concerned about your account being at risk.


daniellei4510 | Community Forum Volunteer
---------------------------------------------------------
I am my cat's emotional support animal.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 17, 2025 Jan 17, 2025

Copy link to clipboard

Copied

Could it be an issue that I didn't remove the background of these pictures?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 18, 2025 Jan 18, 2025

Copy link to clipboard

Copied

quote

Could it be an issue that I didn't remove the background of these pictures?


By @muhammad_7751

You have a fake transparent background. That is misleading. And as it is a chequerboard background, it's not a white background. That's a misleading title claim. And as the chequerboard is irregular, that is a ā€œQuality issueā€.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 18, 2025 Jan 18, 2025

Copy link to clipboard

Copied

quote

Without seeing the entire text associated with the refusal...


By @daniellei4510

You really want to see the full text associated with a non-compliant refusal? The header should be enough, the rest is stock text šŸ¤”.  But as you asked for, I have a good collection of refusals in my account šŸ˜:

Thanks for giving us the chance to consider your image. Unfortunately, we found that it doesn't meet our needs so we can't accept it into our collection.

Possible reasons:

- Non compliant use of another artistā€™s name.

- Undeclared Generative AI Content.

- Content not compliant with overall guidelines:

To learn more about the type of content we're looking for, please visit this page: https://www.adobe.com/go/stock-contributor-help

You might also find the Academy Board Forum to be a helpful resource. You're welcome to post your image there for constructive feedback from a group of your peers. Here's the link: https://community.adobe.com/t5/stock-contributors/bd-p/Stock-Contributors

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 18, 2025 Jan 18, 2025

Copy link to clipboard

Copied

"You really want to see the full text associated with a non-compliant refusal? The header should be enough, the rest is stock text"

 

Of course, except that this is the first time I had seen this particular refusal, so I wasn't aware of other issues that might have been pointed out in the full text.


daniellei4510 | Community Forum Volunteer
---------------------------------------------------------
I am my cat's emotional support animal.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 18, 2025 Jan 18, 2025

Copy link to clipboard

Copied

But you know well that this is stock text. šŸ˜‚. And my Non-compliant refusal is seven or eight years ago... 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 18, 2025 Jan 18, 2025

Copy link to clipboard

Copied

I've never seen a non-compliant yet. It's always Quality Issues. A couple Technical Issues (not sure of the difference between the two), and one IP issue that still bewilders me to this day. A realistic image of a female clown. There is an actual "clown registry," where clowns decorate brown eggs and submit photos of them for other clowns to see, so as not to copy another's unique creation. Maybe it's got something to do with that. šŸ™‚ 


daniellei4510 | Community Forum Volunteer
---------------------------------------------------------
I am my cat's emotional support animal.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 19, 2025 Jan 19, 2025

Copy link to clipboard

Copied

You need to sign your creations to see the non-compliant error. If the rest is OK, it will be refused as non-compliant. 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 17, 2025 Jan 17, 2025

Copy link to clipboard

Copied

If you submitted them as PNGs and not JPGs then yes. That could very well be the issues. PNGs must have transparent backgrounds.


daniellei4510 | Community Forum Volunteer
---------------------------------------------------------
I am my cat's emotional support animal.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 08, 2025 Feb 08, 2025

Copy link to clipboard

Copied

Hi @muhammad_7751 ,

Most times when a contributor gets a non-compliant refusal it's after getting a refusal that the contributor resubmit without making the necessary corrections. You can also read about other reasons to receive non-compliant refusals. Your account is at risk of being deactivated after multiple non-compliant refusals.

Best wishes

Jacquelin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Feb 09, 2025 Feb 09, 2025

Copy link to clipboard

Copied

This refusal means that Adobe Stock believes that those images have no commercial value and that they do not want them in the collection.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 09, 2025 Feb 09, 2025

Copy link to clipboard

Copied

That is incorrect. There is actually a separate reason code "No Commercial Appeal".

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 10, 2025 Feb 10, 2025

Copy link to clipboard

Copied

LATEST

@oleschwander ,

I'm sorry I misread the refusal notice on your screenshot. Your refusal is non-compliant and not "Not of commercial value". I removed the the error from my response that you can re-read here.

Best wishes

Jacquelin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines