On the subject of assets stuck in review...

[daniellei4510]

I had one image in particular that had been ignored for months while new assets were being reviewed, often within one or two days. As we’ve been suggesting, I copied the title and keywords, deleted the asset, then resubmitted it. It continued to be ignored and eventually ended up at the bottom of the In Review page again.

After another two or three weeks, I deleted the asset again. This time, I made a duplicate of the image by way of Lightroom’s “Edit a Copy.” I made very minor edits that really didn’t even need to be made. I submitted the asset, gave it an entirely new title, and entered relevant but new keywords from scratch. 

It was reviewed and accepted within two days.

Anyway, for what it’s worth, that has been my experience with assets stuck in the review tab. Don’t just resubmit the asset: duplicate it by re-saving it. Change a pixel here and there. That’s probably all I needed to do. I doubt it has anything to do with titles or keywords.

[Robert McAlpine]

Interesting observations.  Personally, I have more or less given up trying to understand the logic behind how files are selected to be reviewed. Some go through fast, and  some linger.  Overall, I can't really complain.  I usually have in excess of 90% to 95% of what I submit accepted, some quickly and some not so quickly.  I just try to be patient and go on with life.   I think Adobe gets lots of submissions to its already huge inventory, and they probably don't need a lot of additional files to keep them selling tons and tons of stock images. 

[daniellei4510]

I pretty much agree. As long as I was having new assets accepted, I wasn't too worried about a single image. But I have a couple others I'm beginning to suspect are being ignored. I'm not in a big hurry to try it again, but I will probably do so somewhere down the road, if only to confirm my suspicions that some files are being seen as corrupted on Adobe's end. It wouldn't be the first time that I've had an image that would open fine in one application but be told it was corrupted in another.

[Abambo]

Still, they want new assets all the time. I't's like the Pacman who needs to eat more and more points and to escape more and more monsters. If you do not contribute, your sales go down...

[Jill_C]

Interesting - I might try this in an image or two - I have some waiting since last June....

[daniellei4510]

Do. Let us know.

[Abambo]

Interesting situation. This needs to be investigated, because it is contrary to anything that I could think about. That would say that the asset stuck phenomena is inherently linked to the asset, and not to Adobe's moderation queue. Or having some curse on the asset depending on the pixels would be more than suspect. 

I have two theories for stuck assets.

The first one: Adobe has a nasty bug in their moderation queue. Why do I think that? well, it happened before, even 7 or six years before, that someones asset was stuck in the queue and a manual kick from an Adobe employee solved the issue. That wrere the good ols days where you did submit and in 24 hours you got accepted or refused. 

The second one: A moderator gets your asset to moderate,. then that moderator quits the job, his assets keep beieng stuck in the "getting moderated" state. With more moderators and more pressure on the moderators and much more assets, that should be much more frequent than in the past.

[daniellei4510]

"That would say that the asset stuck phenomena is inherently linked to the asset,"

What made me think of this as a possible (keyword, possible) reason that the asset was to blame, was because I have been using Gigapixel AI for years, by way of the plugin in Photoshop. Every now and again, I'd try to upscale an image that resulted in crashing Photoshop. Over and over again, until I resaved the image with a different file name. Then it would work, 100% of the time, without crashing Photoshop. I eventually got a new computer, but the problem continued. So it wasn't a hardware issue. Gigapixel has been updated numerous times over the years and the issue eventually subsided. Almost. It still happens on occasion, but it's rare. But I've since learned to always save my images before running them through Gigapixel AI.