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Open Adobe Case and Nobody is giving me support

Community Beginner ,
Apr 27, 2023 Apr 27, 2023

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I have an open case about my account of Contributor. One specialist answered me but didn't reply or gave me any solution.

In the chat they are always busy and I can never talk with anybody.

The issue still there and nobody in Adobe is helping me.

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Contributors , Troubleshooting

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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What is your issue ?

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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quote

In the chat they are always busy and I can never talk with anybody.


By @astronäuticas29807967

The chat is not for contributor support. Contributor support should be initiated via Need help? (Stock Contributor Support) 

 


@astronäuticas29807967 wrote:

I have an open case about my account of Contributor. One specialist answered me but didn't reply or gave me any solution.


If they answered, they replied.

 

What is your issue? (do not post private data!)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 30, 2023 Apr 30, 2023

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Thank you for your reply, I'm going to have a look to the link.
They answered me to my email asking for more info, I sent back the email with the info and they never reply for months... that's why I tried the chat where they "sent" me to the specialist but again, they never reply again.


The issue is that I'm receiving emails about sales but in the website my portfolio is empty and my sales are 0... I can't see the images that I have uploaded for sale and can't see the sales even if I have few emails about "you made a sale".

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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Tagging @MatHayward !

ABAMBO | Hard- and Software Engineer | Photographer

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LEGEND ,
Apr 30, 2023 Apr 30, 2023

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Ah, there is a particular reason why your portfolio might be empty. Some countries use only selected images. Your images might not be on sale in your own country! But in the rest of the world, there are still sales. What country are you in, please?

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Community Beginner ,
Apr 30, 2023 Apr 30, 2023

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I'm from Spain.

How can I know what imaged I uploaded 1 year ago? There is no way... and how can I get the money that I earned if I can't see the sales anywhere?

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LEGEND ,
Apr 30, 2023 Apr 30, 2023

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Ok, in Spain there are no blocks and should can see all images. I think it might be possible that you have accidentally ended up with two different Adobe Stock accounts. Anyway, you need to contact contributor support, and wait. They are very busy, and there are delays of many weeks. Do NOT contact customer support (sop do NOT use chat), contributors are not customers (for the purposes of support), and customer service have no idea what to do.

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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No, Spain is not a restricted country. But contributors see their account with their contributions anywhere in the world, with no restrictions. Restrictions apply only, when they look at their portfolio as would look a customer.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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quote

(...) that's why I tried the chat where they "sent" me to the specialist but again, they never reply again.

By @astronäuticas29807967

Chat is not for contributors, as said before.

 

The e-mail, where you get your sales messages, is that the same e-mail as your Adobe ID? I mean exactly the same. For example, Gmail does not make a difference between a.b@gmail.com and ab@gmail.com. Others may like Adobe with the Adobe ID do.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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LATEST

Log-in to your Contributor page with another web device/browser that accepts cookies and does not have script blockers or VPN enabled.  I use desktop Firefox or Chrome without issues.

https://contributor.stock.adobe.com/portfolio

 

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) They received an official infringement complaint or "take down" notice from a 3rd party.
3) Suspected violation of Stock Contributor User Terms,
4) A technical problem that only Stock Support can fix.

If you don't hear anything within 10 business days (check your spam folder for a reply), send a follow-up query from your Contributor page.

 

Stock Contributor Support: https://contributor.stock.adobe.com/contact

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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