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Page not found - Sorry, that page doesn't exist Try your search again

New Here ,
Mar 25, 2024 Mar 25, 2024

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Hi - I was hoping someone could help. I'm based in the UK.  I can't seem to find any recent posts on this issue and adobe customer service just keep directing me to the contributor help guide which doesn't contain any help that I can see on this issue. 
 
Whenever i click on ANY image within adobe stock - whilst logged in - I receive the following error:  Page not found - Sorry, that page doesn't exist - Try your search again. This is the same whether it is my own content or other contributor images.  I have tried multiple browsers, cleared my cache / cookies / browsing history and even tried on other devices but it doesn't help.  If I launch an incognito browser and browse adobe stock without being logged in - I can view images fine.  I know my account isn't blocked as I can still upload images and am still making sales.  

Please can someone help? It's very difficult to manage my content as a contributor and I'm unable to view / purchase assets from other contributors.  Thanks in advance.

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Community Expert ,
Mar 26, 2024 Mar 26, 2024

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Whenever i click on ANY image within adobe stock - whilst logged in - I receive the following error:  Page not found - Sorry, that page doesn't exist - Try your search again.

 

By @Watermelon_Jungle
  • And when you are not logged in? Please post the asset ID of one of your assets. Only the number.
  • Create a new ID (different e-mail) and check if that ID does not see the assets neither.
  • Are you at home or at the office when you check assets? Did you try to change the network (home/office/cell)?

 

 

Tip: When contacting customer service, you just need to tell them, that you can't see Adobe stock assets. You do not need to tell them that you are a contributor. That confuses only.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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