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Payment error

New Here ,
Sep 10, 2023 Sep 10, 2023

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I am new Adobestock Contributor. I withdraw last Friday, September 01, 2023. But yesterday I got a payment error. Help me to check and how to reslove it, please. asadad.png

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Contributor critique , Contributors , Fotolia , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Sep 11, 2023 Sep 11, 2023

Some additional remarks:

You should check your credentials with Skrill. I do not use this service provider, but payment error means what it says. Adobe paid and the payment got refused by Skrill for some reason. If you have checked your side with Skrill, contact contributor support. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

 

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Community Expert ,
Sep 10, 2023 Sep 10, 2023

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You are not addressing Adobe in this forum. Use the Contact Us link near the bottom of your Dashboard page to send your question directly to Adobe Support.

Jill C., Forum Volunteer

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Community Expert ,
Sep 10, 2023 Sep 10, 2023

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Hi @Watcharakorn316162399rxf ,

I'm sorry to hear about your payment issue. If your first payment request was at least 45 days after the first file was sold and a minimum of $25.00 earnings was available, then you'll need to contact Adobe directly as @Jill_C  said. We are volunteers and have no access to your account.

Regards

Jacquelin

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Community Expert ,
Sep 11, 2023 Sep 11, 2023

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Some additional remarks:

You should check your credentials with Skrill. I do not use this service provider, but payment error means what it says. Adobe paid and the payment got refused by Skrill for some reason. If you have checked your side with Skrill, contact contributor support. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Sep 11, 2023 Sep 11, 2023

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I haven't verified my identity. But now it has been successfully confirmed.

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Community Expert ,
Sep 11, 2023 Sep 11, 2023

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Great! Happy that the issue got resolved.

ABAMBO | Hard- and Software Engineer | Photographer

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