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Payment error

New Here ,
Feb 28, 2025 Feb 28, 2025

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  • Hi Dear, By mistake I withdrew dollars to skrill while having payoneer add to adobe stock. Due to which my payment is showing error. Now how do I get the dollars back to Adobe? Please help me.
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correct answers 3 Correct answers

Community Expert , Mar 01, 2025 Mar 01, 2025

I would contact both Skrill  and Adobe contributor support.

You can contact contributor support using the link at the bottom of your dashboard page.

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Community Expert , Mar 01, 2025 Mar 01, 2025

Well, if the system detects a payment error, the money will be credited back to your account, but that operation could take some time. If in doubt, I suggest contacting Adobe contributor support: Need help? (Stock Contributor Support) 

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Community Expert , Mar 01, 2025 Mar 01, 2025

When a transaction fails, the money will eventually bounce back to where it originated -- your Stock account.

In the meantime, be patient and don't panic.  It could take 10 to 15 business days (M - F).

 

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Community Expert ,
Mar 01, 2025 Mar 01, 2025

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I would contact both Skrill  and Adobe contributor support.

You can contact contributor support using the link at the bottom of your dashboard page.

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Community Expert ,
Mar 01, 2025 Mar 01, 2025

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Well, if the system detects a payment error, the money will be credited back to your account, but that operation could take some time. If in doubt, I suggest contacting Adobe contributor support: Need help? (Stock Contributor Support) 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Mar 01, 2025 Mar 01, 2025

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When a transaction fails, the money will eventually bounce back to where it originated -- your Stock account.

In the meantime, be patient and don't panic.  It could take 10 to 15 business days (M - F).

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Expert ,
Mar 01, 2025 Mar 01, 2025

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In the meantime, be patient and don't panic.  It could take 10 to 15 business days (M - F).

 


By Nancy OShea

PayPal is not Skrill, but PayPal says, it could take up to 30 days for a refund, even that users report faster turn around times.

 

I know, however, that it is hard, when you are waiting for the money, and it takes time to come.

ABAMBO | Hard- and Software Engineer | Photographer

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