Payment error

[Watcharakorn316162399rxf]

I am new Adobestock Contributor. I withdraw last Friday, September 01, 2023. But yesterday I got a payment error. Help me to check and how to reslove it, please. 

[Jill_C]

You are not addressing Adobe in this forum. Use the Contact Us link near the bottom of your Dashboard page to send your question directly to Adobe Support.

[jacquelingphoto2017]

Hi @Watcharakorn316162399rxf ,

I'm sorry to hear about your payment issue. If your first payment request was at least 45 days after the first file was sold and a minimum of $25.00 earnings was available, then you'll need to contact Adobe directly as @Jill_C  said. We are volunteers and have no access to your account.

Regards

Jacquelin

[Abambo · Accepted solution]

Some additional remarks:

You should check your credentials with Skrill. I do not use this service provider, but payment error means what it says. Adobe paid and the payment got refused by Skrill for some reason. If you have checked your side with Skrill, contact contributor support. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

[Watcharakorn316162399rxf]

I haven't verified my identity. But now it has been successfully confirmed.

[Abambo]

Great! Happy that the issue got resolved.

[sheza_6810]

i have payment error problem in my stock account and Will the money be returned to my account or not?

[Jill_C]

Yes, if the payment provider account is not able to receive the funds, they will be returned to Adobe. But it may take some time.

[jacquelingphoto2017]

Hi @sheza_6810 

This post is a bit vague. To better assist you, you'll need to explain what "payment error problem" there is in your stock account.

Best wishes

Jacquelin