• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Payment-Pay out issues -contact support issue

Community Beginner ,
Nov 05, 2023 Nov 05, 2023

Copy link to clipboard

Copied

I am not able get any help from contact form usage. I tried to ask for payout 3 times (paypal) but could not get payment after completing the procss. Sent message 3 times for help using contact form and subject as others. Can i get  help. Thanks

TOPICS
Contributors

Views

211

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Nov 06, 2023 Nov 06, 2023

You can only ask once, then you need to wait for the process to complete. When it is complete, but fails, the money will be credited back. You should contact PayPal in such a case to get insight what could get wrong. With that information, contact Adobe contributor support. Contributor support does not react immediately, so be patient. They are answering by e-mail, so watch your spam folder.

Votes

Translate

Translate
Community Expert ,
Nov 06, 2023 Nov 06, 2023

Copy link to clipboard

Copied

What is the payment status? When did you request payment?

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 06, 2023 Nov 06, 2023

Copy link to clipboard

Copied

You can only ask once, then you need to wait for the process to complete. When it is complete, but fails, the money will be credited back. You should contact PayPal in such a case to get insight what could get wrong. With that information, contact Adobe contributor support. Contributor support does not react immediately, so be patient. They are answering by e-mail, so watch your spam folder.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

I have waited for 15 days each time I requested a pay out and also sent message through contact form using others as the subject. The pay out process gets completed and the message that process is over and i need to wait for 7 to 10 days also appears with a button ok. agian after words the amount appears in pay out.

 

it is confusing. Kindly help. Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 07, 2023 Nov 07, 2023

Copy link to clipboard

Copied

What is your country? Check this forum post, too: https://community.adobe.com/t5/stock-contributors-discussions/contributor-payment-was-completed-but-...

 

Let us know if this reflects your situation?

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 08, 2023 Nov 08, 2023

Copy link to clipboard

Copied

I am from India.

I am getting payments from other stock photo agencies through Paypal method regularly.

Please advice and help. Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 08, 2023 Nov 08, 2023

Copy link to clipboard

Copied

quote

I am getting payments from other stock photo agencies through Paypal method regularly.


By @r reddi

It looks, looking at the messages, that PayPal changed something in their policy. I strongly urge you to check with PayPal support first.

 

There are basically 3 states for requesting a payment:

  1. You're asking for a payout:
    Abambo_0-1699451098103.png
  2. The payment is pending.
  3. The payment is done:

Abambo_1-1699451153928.png

When you reach stage 3, Adobe did their work, and you will need to wait for the money to be credited. If PayPal refuses the payment, PayPal will refund the money to Adobe, which will in its turn credit your account again. If that happens, and the waiting time could well be 1 month, you will need first to enquire, why PayPal refused the money transfer. You can do so only by contacting the PayPal support.

 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 08, 2023 Nov 08, 2023

Copy link to clipboard

Copied

Thanks for concern.

Here is what i am facing with payouts.

when i login in to the site what appears on screen is blank. when i  click on dasboard the details appear.

when ever the payout money is more than USD 25 i try by clicking payout. Then payout popup appears and after answering about location and typing email Id for paypal transfer the pop will show details i have provided and on clicking finally the popup shows it taktes 7 to 10 days message. 

when i check next day or so the amount still appears as payout.

After waiting for 10 to 15 days if i try again the process of payout it gets completed but not getting payment .

This was experienced few months back but i could get payment after some trials of asking payouts.  I have contacted the support using the form. This time i made 3 trials and contacted the support using form, witout any result. 

Now I am waiting for any help before asking payout.

please help.

Thanks.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 09, 2023 Nov 09, 2023

Copy link to clipboard

Copied

Try with a different browser.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

I am in in cofusion.I can login in to account.I can see sales and payout amount.I can upload photos. But not able to submit for approval.I can see payout amount. I can request pay out. After complting the process,i can still see payout amount back in dashboard.my account is deactivated or what?

why I am not able to get payment processsed or submit phoos for approval.what is the status of my account.I had health bissues and could not regularly upload assets.The Sales are regular.Request help to find out the status of account.whom to contact. Is there a email to contact.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

Try a different browser.

 

Contributor support can be reached as described here: Need help? (Stock Contributor Support) 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

How many assets do you have currently awaiting review? If you have exceeded the submission limit on your account that could explain why you can't submit more.

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

I am not able to submit for approval review.

I am not able to get payment after completing the process and getting pop up that it will take 7-10 days for payment proceess.

I can upload assets.

I can see the payouts.

I have sent messages to contact using the form.

I  am getting sales regularly.

I was not regular in uploading assets due to health issue. Now i am alright i uploaded recenly but could not 

submit for approval.

My account is active or deactivated?

what might be the reason.

Kindly help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 14, 2023 Dec 14, 2023

Copy link to clipboard

Copied

You didn't answer my question. 

you said "I am not able to submit for approval review." How many assets do you have under review at this time? You might have reached the submission limit on your account.

You said: "I am not able to get payment after completing the process and getting pop up that it will take 7-10 days for payment proceess." Has it been 10 working days since you requested payout ?

if you can access your account, upload assets and view your portfolio your account is active, not suspended.

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 15, 2023 Dec 15, 2023

Copy link to clipboard

Copied

I do not have any assets in review. New assets i am not able to submit.

There was a long gap of time between uploading photos as i was sick.

Now i am alright and have assets to upload and submit.

As regards pay outs i tried for pay outs when accont was showing $93 and at different amounts levels since 3 months and now the amount is in hundreds.

I have waited for 10 days every time of request for payouts.

every time i request payout the process will be over and next minute amount shows again in dash board.

I dont know whether it is software problem or restrction on the account.

Kindle help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 15, 2023 Dec 15, 2023

Copy link to clipboard

Copied

LATEST

Use the Contact Us link at the bottom of your Dashboard page to direct your question to Adobe. This will create a Support Ticket in their Contributor Support system.

Jill C., Forum Volunteer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 14, 2023 Dec 14, 2023

Copy link to clipboard

Copied

10 - 15 business days is standard in the banking industry.

 

While Adobe processes payout requests within 7 - 10 business days, it could be a few more days for PayPal to credit your account.  Be patient.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines