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Payout Button is Greyed Out even i crossed minimum payout limits

New Here ,
Sep 17, 2021 Sep 17, 2021

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Payout Button is Greyed Out even i crossed minimum payout limits

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correct answers 1 Correct answer

Community Expert , Sep 18, 2021 Sep 18, 2021

[Moderator moved from Account, Payment & Plan to Stock Contributors.]

 

Hi @MUHAMMAD5FD2.
Has it been at least 45 days since your first sale at Adobe Stock?

 

Did you upload your completed tax withholding form yet?  You can't request a royalty payout until you complete the tax form.

https://helpx.adobe.com/stock/contributor/help/Contributor-tax-FAQ.html

 

Did you try using a different browser that accepts cookies and does not have script blockers?

 

If you continue to have problems,  please conta

...

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Community Expert ,
Sep 18, 2021 Sep 18, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Sep 18, 2021 Sep 18, 2021

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[Moderator moved from Account, Payment & Plan to Stock Contributors.]

 

Hi @MUHAMMAD5FD2.
Has it been at least 45 days since your first sale at Adobe Stock?

 

Did you upload your completed tax withholding form yet?  You can't request a royalty payout until you complete the tax form.

https://helpx.adobe.com/stock/contributor/help/Contributor-tax-FAQ.html

 

Did you try using a different browser that accepts cookies and does not have script blockers?

 

If you continue to have problems,  please contact Stock Contributor Support below:

https://contributor.stock.adobe.com/en/contact

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jan 05, 2024 Jan 05, 2024

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Olá, estou com o mesmo problema. Você conseguiu resolver? Obrigada!!

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Community Expert ,
Jan 05, 2024 Jan 05, 2024

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You resurrected a 2+ year old post. Have you read all of the posts above? Have you met all the criteria for a payout:

 

-45 days since first sale

-minimum $25 earnings

-tax form submitted and accepted

 

The payout button remains grayed out until all 3 criteria have been met.

Jill C., Forum Volunteer

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Community Beginner ,
Jan 05, 2024 Jan 05, 2024

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Sim, já li absolutamente TODOS os posts de pessoas que tiveram o mesmo problema que o meu em busca de talvez alguma informação de alguém que já passou pelo mesmo. Também já cumpri TODOS os três requisitos que você citou, por isso estou tão chateada, ainda amais considerando que meu país não dá suporte aos contribuidores e tenho que ficar buscando em fóruns 

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Community Expert ,
Jan 05, 2024 Jan 05, 2024

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Use the Contact Us link on your Dashboard page to send a message directly to Adobe Contributor Support. There is a category for Payment issues in one of the drop down selections. 

Jill C., Forum Volunteer

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