Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

payout could not be completed

Explorer ,
Aug 19, 2021 Aug 19, 2021

I am a contributor and I tried several times to send my earnings to my paypal account but it failed with this message: payout could not be completed. The amount is enough money.

TOPICS
Contributors , Troubleshooting
682
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Sep 01, 2021 Sep 01, 2021

Today my earning were sent to my paypal account! 

Translate
Community Expert ,
Aug 19, 2021 Aug 19, 2021

You need $25 of available royalties to request a payout.

ABAMBO | Hard- and Software Engineer | Photographer
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 21, 2021 Aug 21, 2021

There is much more than $25

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 21, 2021 Aug 21, 2021

That's in contradiction with your first message: The amount is enough money.

 

I suggest you contact contributor support: Need help? (Stock Contributor Support) They have insight into your account and can hopefully tell you what is wrong.

ABAMBO | Hard- and Software Engineer | Photographer
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 24, 2021 Aug 24, 2021

I ve sent multiple messages there but I ll try again. Thanks

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 21, 2021 Aug 21, 2021

Assuming royalties are well over $25 USD, have you completed your tax withholding forms and submitted them to Stock? You must do that before you can get paid.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 24, 2021 Aug 24, 2021

The status of my tax information is Validated. I ve been paid multiple times in the past too.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 24, 2021 Aug 24, 2021

You should contact contributor support.

ABAMBO | Hard- and Software Engineer | Photographer
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 25, 2021 Aug 25, 2021

I checked your account and everything looks fine to me. If you haven't already done so, please submit a request for support via the contact us link at the bottom of the contributor portal to activate a case and we can look into this for you.

 

thank you,

 

Mat Hayward 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 28, 2021 Aug 28, 2021

Thanks Mat

I have contacted support about 3 times last 2 weeks but noone answered.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 29, 2021 Aug 29, 2021

Check your spam folder. Adobe support responds quite rapidly.

ABAMBO | Hard- and Software Engineer | Photographer
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 29, 2021 Aug 29, 2021

I did. Nothing.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 01, 2021 Sep 01, 2021
LATEST

Today my earning were sent to my paypal account! 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines