payout could not be completed

[videologio]

I am a contributor and I tried several times to send my earnings to my paypal account but it failed with this message: payout could not be completed. The amount is enough money.

[Abambo]

You need $25 of available royalties to request a payout.

[videologio]

There is much more than $25

[Abambo]

That's in contradiction with your first message: The amount is enough money.

I suggest you contact contributor support: Need help? (Stock Contributor Support) They have insight into your account and can hopefully tell you what is wrong.

[videologio]

I ve sent multiple messages there but I ll try again. Thanks

[Nancy OShea]

Assuming royalties are well over $25 USD, have you completed your tax withholding forms and submitted them to Stock? You must do that before you can get paid.

[videologio]

The status of my tax information is Validated. I ve been paid multiple times in the past too.

[Abambo]

You should contact contributor support.

[MatHayward]

I checked your account and everything looks fine to me. If you haven't already done so, please submit a request for support via the contact us link at the bottom of the contributor portal to activate a case and we can look into this for you.

thank you,

Mat Hayward 

[videologio]

Thanks Mat

I have contacted support about 3 times last 2 weeks but noone answered.

[Abambo]

Check your spam folder. Adobe support responds quite rapidly.

[videologio]

I did. Nothing.

[videologio · Accepted solution]

Today my earning were sent to my paypal account!