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payout could not be completed

Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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I am a contributor and I tried several times to send my earnings to my paypal account but it failed with this message: payout could not be completed. The amount is enough money.

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Contributors, Troubleshooting

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correct answers 1 Correct answer

Community Beginner , Sep 01, 2021 Sep 01, 2021
Today my earning were sent to my paypal account! 

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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You need $25 of available royalties to request a payout.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 21, 2021 Aug 21, 2021

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There is much more than $25

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Adobe Community Professional ,
Aug 21, 2021 Aug 21, 2021

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That's in contradiction with your first message: The amount is enough money.

 

I suggest you contact contributor support: Need help? (Stock Contributor Support) They have insight into your account and can hopefully tell you what is wrong.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 24, 2021 Aug 24, 2021

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I ve sent multiple messages there but I ll try again. Thanks

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Adobe Community Professional ,
Aug 21, 2021 Aug 21, 2021

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Assuming royalties are well over $25 USD, have you completed your tax withholding forms and submitted them to Stock? You must do that before you can get paid.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 24, 2021 Aug 24, 2021

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The status of my tax information is Validated. I ve been paid multiple times in the past too.

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Adobe Community Professional ,
Aug 24, 2021 Aug 24, 2021

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You should contact contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Aug 25, 2021 Aug 25, 2021

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I checked your account and everything looks fine to me. If you haven't already done so, please submit a request for support via the contact us link at the bottom of the contributor portal to activate a case and we can look into this for you.

 

thank you,

 

Mat Hayward 

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Community Beginner ,
Aug 28, 2021 Aug 28, 2021

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Thanks Mat

I have contacted support about 3 times last 2 weeks but noone answered.

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Adobe Community Professional ,
Aug 29, 2021 Aug 29, 2021

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Check your spam folder. Adobe support responds quite rapidly.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 29, 2021 Aug 29, 2021

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I did. Nothing.

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Community Beginner ,
Sep 01, 2021 Sep 01, 2021

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Today my earning were sent to my paypal account! 

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