Well, if it's still pending, it's still pending. That's basically one work week, so you are still in the correct time frame.
7 to 10 bussiness days over,that's why.
Business days don't include Saturdays and Sundays. So on Friday, you were exactly at one week or 5 business days waiting for your request to be processed. Public holidays also do not count as a business day, in my region we have today a public holiday.