Pictures unavailable after accepting trial on Adobe Stock

[Johnemac72]

Finally accepted the trial after being a seller on Adobe Stock - after accepting the trial i've lost all access to my pictures and albums in Lightroom.     Is there a way to merge this trial with my old account?

[Moderator moved the thread to the correct forum]

[Jill_C]

An Adobe Stock trial subscription has nothing to do with your Lightroom app. Not sure I understand what your question is...

[Johnemac72]

Sorry - the issue I'm having is that my account had over 4,000 photos in it - more importantly it had my favorites dropped into albums.    After receiving a notice about a free trial based on the amount of stock photos i had sold - i activated the subscription and it promptly gave me a new account which has none of my old photos or albums.   I'd love to know how i can reaccess my old account which unfortunately has the same email as my new account.     

[Jill_C]

I don't think it's possible to have 2 Adobe Stock accounts with the exact same email address. Have you tried logging out of your newly created empty account? Then log back on to Adobe Stock with the exact credentials that you formerly used for your account that has 4,000 assets. If this doesn't work, contact Adobe Stock Contributor Support to help you figure out what the problem is.

[Abambo · Accepted solution]

After receiving a notice about a free trial based on the amount of stock photos i had sold - i activated the subscription and it promptly gave me a new account which has none of my old photos or albums.

By @Johnemac72

The system that you are describing is not a trial, but a one year free subscription of an Adobe product. If you are redeeming the same product as you have in your paid subscription, that paid subscription will be paused. That is all.  There will be no changes of any kind to your data or installed products. 

If you redeemed the subscription under a new account that new account will have a subscription too, which is pretty senselesss. You will need to sign out and sign into the old account which absolutely needs to be a different e-mail address (it does not work otherwise!).  

As @Jill_C said, it is not possible to have two Adobe IDs under the same e-mail, except if your former subscription is a Teams or an Enterprise subscription, which is not a private subscription, but a subscription managed by a company. If you have such a subscription, you will need to sign out, and sign in again and select your company during the sign in process. It is not possible to use the private space and the company space at the same time on the same computer. 

Adobe customer care may be able to locate all the accounts you have. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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