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Please investigate this issue for me urgently. Thank you.

New Here ,
Apr 06, 2024 Apr 06, 2024

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1.I am unable to access my Adobe Stock Contributor account

2. This is because I cannot remember the password for my Adobe Stock Contributor account.
3. I changed my phone number 3 years ago.
4. However, I could still normally access with an email address

I sent about 10 emails to [Moderator deleted private information. Please do not post private information like e-mails and phone numbers] over a period of 1 month, no response. and solve the problem for me.

A Moderator has removed the personal information from this post.

 
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Contributor critique , Contributors

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correct answers 2 Correct answers

Community Expert , Apr 06, 2024 Apr 06, 2024

You are not addressing Adobe directly here in this forum. We are a community of other Contributors, and we cannot help to resolve account problems. Use the chat icon near the bottom of this page to reach out to Adobe. Type "agent" in the chat box to reach a real person.

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Community Expert , Apr 07, 2024 Apr 07, 2024

Your Stock and Adobe customer log-in ID & Password should be the same.

Go to your online account at the link below.

https://account.adobe.com/

 

See Reset or Change your Adobe Password:

https://helpx.adobe.com/manage-account/using/change-or-reset-password.html

 

Hope that helps.

 

 

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Community Expert ,
Apr 06, 2024 Apr 06, 2024

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You are not addressing Adobe directly here in this forum. We are a community of other Contributors, and we cannot help to resolve account problems. Use the chat icon near the bottom of this page to reach out to Adobe. Type "agent" in the chat box to reach a real person.

Jill C., Forum Volunteer

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Community Expert ,
Apr 07, 2024 Apr 07, 2024

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Your Stock and Adobe customer log-in ID & Password should be the same.

Go to your online account at the link below.

https://account.adobe.com/

 

See Reset or Change your Adobe Password:

https://helpx.adobe.com/manage-account/using/change-or-reset-password.html

 

Hope that helps.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Expert ,
Apr 08, 2024 Apr 08, 2024

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The Adobe stock contributor account has no password. The account is attached to your Adobe-ID. If @Nancy OShea's links do not help you, you need to contact Adobe customer care on issues like this. I'm not sure, however, if they can help you, if you cannot prove ownership of the account. 

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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