Possible Account Blocked - What can I do?

[jrallen_]

Hello

After 5 months of using AS as a contributor, my account appears to have been suspended/blocked. I am getting an "Internal server error" when trying to load https://contributor.stock.adobe.com/en/portfolio

All my assets have been removed from stock.adobe.com and I am unable to access my portfolio log in. I have received no emails warning or anything in relation to bad practice.

What can I do?

If I 'have' done something against the terms, surely a simple communication email would be the first action to see if it was a genuine error or not.

Would be a real shame to lose 5 months of hard work without even an explanation!?

Here is my contributor profile link - J R Allen photos, images, assets | Adobe Stock  . At the time of writing, no assets are on my account, whereas there should be 50+ images.

[v.poth]

Hi,

please contact the contributer support team: https://contributor.stock.adobe.com/en/contacthttps://contributor.stock.adobe.com/en/contact

I think this is the best way to get an specific answer.

Greets,

v.poth

[jrallen_]

Thank you. When I submit the form it redirects to https://contributor.stock.adobe.com/en/portfolio which means "Internal server error", so I dont know if the form submitted or not, as there is no confirmation.

Lets see if I get a reply. Do you know the estimated time for replies?

Thanks again for your reply.

[v.poth]

Hi,

sorry, this link only works if you are logged in to your account, but you obviously can't do that anymore.

I will forward your question and hope you get an answer as soon as possible.

Greets,

v.poth

[MatHayward · Accepted solution]

To submit a support ticket while your account is blocked you can email contributor-support@adobe.com

We generally respond within one business day.

regards,

Mat

[jrallen_]

Great thanks Mat

[jrallen_]

Hello Mat

I have an open case and haven't had a reply in over a week. Would you mind checking into this, please.

Thanks.

[MatHayward]

I cannot discuss the details of your blocked account in the forum.

-Mat

[jrallen_]

I understand. Could you update me via email then please.

[Ridho25350455dnb7]

Hi, I have sent email to this link but there is no answer yet 🥲

[celiac20708536]

I just got the email that my account has been blocked as well....

Have no idea why

[v.poth · Accepted solution]

Hi,

so I think it will make sense to also write to the contributor-support@adobe.com as Mat already mentioned in the post above to get more information.

Greets,

v.poth

[celiac20708536]

ah

Thank you

[Another one]

My account  also blocked yesterday 

i am upset what can i do. please reply sir

[Abambo]

Well, look here: https://community.adobe.com/t5/stock/possible-account-blocked-what-can-i-do/m-p/9748479#M29080 or here: https://community.adobe.com/t5/stock/possible-account-blocked-what-can-i-do/m-p/9748476#M29077

[Ridho25350455dnb7]

Has your account been back, answer 🙏

[Nancy OShea]

Sorry but matters concerning suspended or blocked accounts resulting from a violation of Stock Contributor Agreement Terms won't be discussed in this public forum.  You must work with Stock Contributor Support during normal business hours, M-F.