After 5 months of using AS as a contributor, my account appears to have been suspended/blocked. I am getting an "Internal server error" when trying to load https://contributor.stock.adobe.com/en/portfolio
All my assets have been removed from stock.adobe.com and I am unable to access my portfolio log in. I have received no emails warning or anything in relation to bad practice.
What can I do?
If I 'have' done something against the terms, surely a simple communication email would be the first action to see if it was a genuine error or not.
Would be a real shame to lose 5 months of hard work without even an explanation!?
Here is my contributor profile link - J R Allen photos, images, assets | Adobe Stock . At the time of writing, no assets are on my account, whereas there should be 50+ images.
Thank you. When I submit the form it redirects to https://contributor.stock.adobe.com/en/portfolio which means "Internal server error", so I dont know if the form submitted or not, as there is no confirmation.
Lets see if I get a reply. Do you know the estimated time for replies?
Thanks again for your reply.
sorry, this link only works if you are logged in to your account, but you obviously can't do that anymore.
I will forward your question and hope you get an answer as soon as possible.
Great thanks Mat
I have an open case and haven't had a reply in over a week. Would you mind checking into this, please.
I cannot discuss the details of your blocked account in the forum.
I understand. Could you update me via email then please.
Hi, I have sent email to this link but there is no answer yet 🥲
I just got the email that my account has been blocked as well....
Have no idea why
My account also blocked yesterday
i am upset what can i do. please reply sir
Well, look here: https://community.adobe.com/t5/stock/possible-account-blocked-what-can-i-do/m-p/9748479#M29080 or here: https://community.adobe.com/t5/stock/possible-account-blocked-what-can-i-do/m-p/9748476#M29077
Has your account been back, answer 🙏
Sorry but matters concerning suspended or blocked accounts resulting from a violation of Stock Contributor Agreement Terms won't be discussed in this public forum. You must work with Stock Contributor Support during normal business hours, M-F.