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problème de validation de compte /compte bloqué

Guest
Oct 26, 2023 Oct 26, 2023

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Bonjour, 

mon compte de contributeur adobestock a été bloqué .

j'ai envoyé un mail à l'adresse indiqué ,
mais je n'ai toujours pas de réponse au bout de plusieurs jours .

savez vous comment régler le problème ?
mes gains ( environ 2000€) me seront-ils transférés en cas de cloture définitive du compte ??

merci de votre aide


tygy.JPG

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Contributors , Fotolia , Troubleshooting

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correct answers 2 Correct answers

Community Expert , Oct 27, 2023 Oct 27, 2023

Use the link that is provided. Don't send an email. Read the service terms. If you are found of wrong doing, your payment will not be released.

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Community Expert , Oct 27, 2023 Oct 27, 2023

The Adobe Contributor Support team is quite overwhelmed with the number of blocked accounts requiring investigation, so it may take some time to reply, perhaps several weeks. Sending an email will not create a ticket in the support system; only replying to the Contact Us link will do so.

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Community Expert ,
Oct 27, 2023 Oct 27, 2023

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Use the link that is provided. Don't send an email. Read the service terms. If you are found of wrong doing, your payment will not be released.

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Community Expert ,
Oct 27, 2023 Oct 27, 2023

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The Adobe Contributor Support team is quite overwhelmed with the number of blocked accounts requiring investigation, so it may take some time to reply, perhaps several weeks. Sending an email will not create a ticket in the support system; only replying to the Contact Us link will do so.

Jill C., Forum Volunteer

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Community Expert ,
Oct 27, 2023 Oct 27, 2023

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Si votre compte a été suspendu, cette communauté de pairs ne peut rien faire pour vous. Vous devez contacter le service d'assistance aux contributeurs d'Adobe en cliquant sur le lien "Nous contacter". Adobe vous répondra par courrier électronique, surveillez donc votre dossier de pourriels. La réponse peut prendre un certain temps, en fonction de la charge de travail de l'assistance aux contributeurs et de la complexité de l'enquête. Soyez en conséquence patient et n'envoyez pas de courrier indésirable au service d'assistance aux contributeurs.

ABAMBO | Hard- and Software Engineer | Photographer

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