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Problema con el pago

Community Beginner ,
Sep 27, 2023 Sep 27, 2023

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Buenos días.

hace varias semanas intententé cobrar el importe acumulado de ganacias. Pero no pude. Simplemente apareció un mensaje que decía que no se había podido realizar la operación.

Hoy he vuelto a probar, dos veces, y el resultado es el mismo. No se puede completar la operación.

 

Entonces he intentado escribir un correo, pero Me dice: "Lo sentimos, se ha producido un error al enviar tu asunto. Mientras solucionamos este problema temporal, puedes publicar tu pregunta en el foro"

 

Total, que si el pago no funciona, y adobe está "missing" lo llevo claro.

 

A alguien mas le ha ocurrido esto ?

 

 

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Troubleshooting

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correct answers 1 Correct answer

Community Expert , Sep 27, 2023 Sep 27, 2023

If you are qualified to request payment as pointed out by @Abambo but still get an error then try using a different browser. If that works, then delete your Adobe cookies.

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Community Expert ,
Sep 27, 2023 Sep 27, 2023

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Please check this, especially the 45 days clause.

 

https://helpx.adobe.com/stock/contributor/help/getting-paid.html

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Sep 27, 2023 Sep 27, 2023

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Thank you for your response.

Although the 45 days criterion is not applicable, I have been a contributor to Adobestock (then Fotolia) for 10 years or more...

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Community Expert ,
Sep 27, 2023 Sep 27, 2023

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If you are qualified to request payment as pointed out by @Abambo but still get an error then try using a different browser. If that works, then delete your Adobe cookies.

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Community Beginner ,
Sep 27, 2023 Sep 27, 2023

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Thank you for your comment. Yes, simply using a different browser has worked the first time.

 

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