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Problemas con La tarjeta de ID

New Here ,
Sep 07, 2021 Sep 07, 2021

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No puedo subir imágenes como contribuidor en AdobeStock. Me sale el siguiente mensaje "Tu tarjeta de ID ha sido rechazada. Envía otra antes de continuar" alguien sabe porque? O que puedo hacer?  

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Contributor critique, Contributors

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Adobe Community Professional ,
Sep 07, 2021 Sep 07, 2021

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I don't know why your ID card is rejected.  Did you submit a valid JPG file?  Did you try submitting your ID again from your Contributor's panel?


If you continue to have trouble, please contact Stock Contributor Support:

https://contributor.stock.adobe.com/en/contact

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Sep 07, 2021 Sep 07, 2021

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Hi @FigueroaC ,

Your ID will not upload if the photograph is not clear. It might not upload if the exp. date is not current, or if it does not show to be a valid government issued ID. If all the above criteria is met, please contact Adobe for assistance using the link @Nancy OShea gave you or the contact information on the same page you're trying to upload your ID from.

Best wishes

JG

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