Problems adding personal Info to my profile.

[grega96514747]

In the contact information, I cannot add my city or country for my address. Those fields are shown but unselectable. Is this going to be fixed or does this have something to do with waiting for photo of my ID getting approved?

[Abambo]

I can change those information, so yes, you could have to wait until you are confirmed. As this happens only once, I can not remember what happened to me at that time.

[MatHayward · Accepted solution]

I took a look at your account and see you never completed the process when you originally set it up at Fotolia. As a result, your account was invalid. I have corrected the issue and force validated your contributor account. You should now be able to access it and make any necessary changes.

Kind regards,

Mat Hayward

[grega96514747]

Hi Matt

Unless somehow I am doing something wrong I still cannot update my info.

[MatHayward]

I checked your account and see you updated your information after you sent this most recent post. It appears you are all set. If you are still having trouble, please contact support directly.

Kind regards,

Mat Hayward

[shirley225623120645]

I have the same problem. can you add me to your list also?

[Abambo]

I have the same problem. can you add me to your list also?

By @shirley225623120645

Did you read the thread? Did you set up an incomplete Fotolia account?

If you have trouble with your ID, please contact contributor support to get a solution. Need help? (Stock Contributor Support)