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Problems adding personal Info to my profile.

New Here ,
Oct 23, 2018 Oct 23, 2018

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In the contact information, I cannot add my city or country for my address. Those fields are shown but unselectable. Is this going to be fixed or does this have something to do with waiting for photo of my ID getting approved?

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correct answers 1 Correct answer

Adobe Employee , Oct 24, 2018 Oct 24, 2018
I took a look at your account and see you never completed the process when you originally set it up at Fotolia. As a result, your account was invalid. I have corrected the issue and force validated your contributor account. You should now be able to access it and make any necessary changes.Kind regards,Mat Hayward

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Adobe Community Professional ,
Oct 24, 2018 Oct 24, 2018

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I can change those information, so yes, you could have to wait until you are confirmed. As this happens only once, I can not remember what happened to me at that time.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Oct 24, 2018 Oct 24, 2018

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I took a look at your account and see you never completed the process when you originally set it up at Fotolia. As a result, your account was invalid. I have corrected the issue and force validated your contributor account. You should now be able to access it and make any necessary changes.

Kind regards,

Mat Hayward

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New Here ,
Oct 24, 2018 Oct 24, 2018

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Hi Matt

Unless somehow I am doing something wrong I still cannot update my info.

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Adobe Employee ,
Nov 14, 2018 Nov 14, 2018

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I checked your account and see you updated your information after you sent this most recent post. It appears you are all set. If you are still having trouble, please contact support directly.

Kind regards,

Mat Hayward

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