I have the same issue, submited two tickets already through the Adobe Stock Contributor Portal but haven't heard from the support yet. I am about to give it up.
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[Moderator branched & moved from old topic.]
Did you scan your ID card and submit it as a JPG?
As stated by Adobe employee, MatHayward:
Make sure you aren't mixing up the name listed on your Adobe ID as the name listed in your contributor profile. The ID card is being confirmed with your profile. To change it you must sign into the contributor portal and click the "Contributor Account" link at the top.
Other common issues that result in ID rejection...
- Must have a photo
- Must be government issued
- Must be a legible scan (not too small or out of focus)
- Date of birth must be visible and show you are at least 18 years old
- ID must not be expired
Hope that helps.