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I downloaded an image and the quality is awful and completely unusable. How do I report the image and get my credits back?
Here is the image in question - I can't beleive this actually passed any quality checks! I thought the preview image was at fault but was surprised to find out that it was actually the image.
Would you mind sharing the File ID, its not clear in the snapshot shared above?.
Kanika, the ID is in the image: 288863611.
The preview alone shows some awful processing. It would be 100% refusal under the current rules.
However, a range of older images are still in the database that do not fulfill current quality criterias. However, when reported, they will be taken out.
I suppose that Kanika will grant a replacement license.
Yeh i throught it was just the preview but the hi-res image looks the same, something went very wrong with the processing.
Did the problem sort out?
I've not heard anything back about it yet.