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Hi,
I downloaded an image and the quality is awful and completely unusable. How do I report the image and get my credits back?
Here is the image in question - I can't beleive this actually passed any quality checks! I thought the preview image was at fault but was surprised to find out that it was actually the image.
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Hi there,
Would you mind sharing the File ID, its not clear in the snapshot shared above?.
-Kanika
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Kanika, the ID is in the image: 288863611.
Dear L_gw,
The preview alone shows some awful processing. It would be 100% refusal under the current rules.
However, a range of older images are still in the database that do not fulfill current quality criterias. However, when reported, they will be taken out.
I suppose that Kanika will grant a replacement license.
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Hi Abambo,
Yeh i throught it was just the preview but the hi-res image looks the same, something went very wrong with the processing.
Thanks
Chris
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Did the problem sort out?
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Hi Abambo,
I've not heard anything back about it yet.