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Refund for a purchased image

New Here ,
Feb 17, 2020 Feb 17, 2020

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Hi,

I downloaded an image and the quality is awful and completely unusable. How do I report the image and  get my credits back?

 

Here is the image in question - I can't beleive this actually passed any quality checks! I thought the preview image was at fault but was surprised to find out that it was actually the image.

 

240_F_288863611_mVAerhzmwoS7rKcFpoqOhjM83Q9zRv53.jpgScreen Shot 2020-02-17 at 15.25.24.png

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Contributor critique, Licensing

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Adobe Employee ,
Feb 17, 2020 Feb 17, 2020

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Hi there, 

Would you mind sharing the File ID, its not clear in the snapshot shared above?. 

 

-Kanika 

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Adobe Community Professional ,
Feb 17, 2020 Feb 17, 2020

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Kanika, the ID is in the image: 288863611. 

 

https://stock.adobe.com/uk/images/full-length-of-handsome-golfer-man-taking-shot/288863611?prev_url=...

 

Dear L_gw,

The preview alone shows some awful processing. It would be 100% refusal under the current rules.

However, a range of older images are still in the database that do not fulfill current quality criterias. However, when reported, they will be taken out. 

 

I suppose that Kanika will grant a replacement license.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Feb 18, 2020 Feb 18, 2020

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Hi Abambo,

 

Yeh i throught it was just the preview but the hi-res image looks the same, something went very wrong with the processing.

 

Thanks

Chris

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Adobe Community Professional ,
Feb 28, 2020 Feb 28, 2020

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Did the problem sort out?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 02, 2020 Mar 02, 2020

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Hi Abambo,

I've not heard anything back about it yet.

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