Hi @Sergei239708642qjf , if you are located in Russia there may be an issue. Here is a blog entry from Adobe.
I would suggest you contact Customer Care for assistance at this link: https://helpx.adobe.com/contact.html
You will need to disable your pop up blockers and ensure cookies are enabled for the chat feature to function properly. The chat icon is in the bottom right corner of your browser. To get to a real person when starting the chat, type in AGENT.
Good luck. I hope this helps.