Rejection reasons are useless

Report · Jan 17, 2017

I have a "technical problems" rejection. They said they found one or more technical problems as following:

Raster image in your EPS

There is no rasters in it

Too much compression for JPG preview

It is as uncompressed, as JPG can be. Save for web, high quality.

Resolution of JPG preview must be 5000 Х 3000 and over

It's 5000x5000

Not used aliasing

Suspicious thing, but I do all my JPG's with one recorded action. They all are the same quality and most of them perfectly fit. Anyway, I set maximum quality for all save parameters, except there is no aliasing in Save for Web.

According to this rejection, I can reupload my image right now, like I fixed the problem. Because there is no mentioned problems and no way I could misunderstand the rejection reason. Right, Adobe?

I just want to say, BE MORE SPECIFIC. If your inspector don't like the image or he think it has low commercial value or something - let him say it. Maybe I can fix it and reupload. Maybe I will stop uploading such images.

Report · Jan 19, 2017

"There is no rasters in it"
"It is as uncompressed, as JPG can be. Save for web, high quality."

I'm a bit confused. Are you trying to upload a jpg of an eps file? AI and EPS are vector formats, but when you save it as a JPG, you are converting all of the vector data (mathematical instructions) into raster data (pixels).
Also, when you choose save for web, it is compressing the image down to a very small size, and throwing away a lot of color and image data, and resolution. Stock photos must not be compressed down, because the people who will be licensing your image might want to use it for print. I'm not sure what program you are using to "save for Web", but if there if you are trying to upload a vector illustration, you should save it as an EPS or AI for upload.

I know this is a bit vague and does not get into specifics, but I hope it helps point you in the right direction!

Report · Jan 19, 2017

Thanks for answering! But yes, there is a special requirements for vector - I must upload both, EPS and JPG preview of it. JPG is used to attach the metadata and can be sold separately, if customer wants. But there must be no raster images or effects inside the EPS.

Rejection reasons are actually reasonable. They just don't fit my situation. Experienced illustrator can make this mistakes only by accident, extremely rarely. But this is the most frequent rejection reasons we get.

Report · Jan 19, 2017

Ah, that makes more sense! So regarding the rejection reason of having a raster image in the EPS, I can't really address that since we can't see the file. Regarding the JPG preview, definitely do not use Save for Web. Use an option to save as JPG, Quality level between 10 and 12.

Report · Jan 19, 2017

Again, tricky situation 🙂 Most of illustrators use Save for Web. For many reasons. I just want to say it is absolutely fine and usual.

But there's a funny thing. You can't make 5000x5000 px artboard and just Save it (actually, Export with 10 quality max). Illustrator just can't save such big JPG this way. It was not made for it. I could make 4500x4500, as some people do, but my current Save for Web will be better quality.

I tried to make it through PS - Smart Object. Render takes forever, so it's not an option. And quality is more or less the same. Yes, better. But for 5000px it's not significant.

I could find more workarounds, but it does not matter. I am absolutely sure, that "technical problem" rejection is 90% not related to technical problems.