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Sales recovery time after account suspension.

Explorer ,
Sep 26, 2023 Sep 26, 2023

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Hello community. My account was blocked for 3 weeks, and now I'm experiencing a significant drop in sales, approximately 3 times lower compared to the sales level before the suspension. How long does it usually take for sales to recover? Is there a way to expedite this process? Has anyone had this experience already?

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Community Expert , Sep 26, 2023 Sep 26, 2023

Recently a member posted that sales take a while to recover after an account has been reinstated.

To me, that means that my work have lost their position in the search results.

Do some searching on your own. Is your work being found? If so, then noone is currently in the market for your work. 

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Community Expert , Sep 26, 2023 Sep 26, 2023

None of us knows precisely how the Adobe stock search engine works, but if your assets have been offline for a while, and you haven't been able to contribute new work, it's likely that your assets have been pushed down in the search results. There's nothing specific that you can do to recover other than keep up a steady stream of saleable new submissions.

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Community Expert ,
Sep 26, 2023 Sep 26, 2023

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Recently a member posted that sales take a while to recover after an account has been reinstated.

To me, that means that my work have lost their position in the search results.

Do some searching on your own. Is your work being found? If so, then noone is currently in the market for your work. 

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Explorer ,
Sep 26, 2023 Sep 26, 2023

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They are shown by the search engine, but there are very few sales...

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Community Expert ,
Sep 26, 2023 Sep 26, 2023

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If they are shown then nobody is buying them. Adobe has nothing to do with buyer selection.

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Community Expert ,
Sep 26, 2023 Sep 26, 2023

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None of us knows precisely how the Adobe stock search engine works, but if your assets have been offline for a while, and you haven't been able to contribute new work, it's likely that your assets have been pushed down in the search results. There's nothing specific that you can do to recover other than keep up a steady stream of saleable new submissions.

Jill C., Forum Volunteer

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