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Same old issue - The selected account is already in use.

Community Beginner ,
Feb 08, 2019 Feb 08, 2019

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Hello! It took me 4days to contact support via mail (online support has nothing to do with actually support functions)

As you may know already that Fotolias/Adobe Stock syncing page appears when log into one`s account. Ofcourse its synced before,

but there is NO button like "I have synchronised my accounts before".
So after entering Fotolia`s login and password - it says The selected account is already in use

and there is no other way to enter one`s contributor account at Adobe Stock.

To log one`s contributor account - one need click this Adobe Stock Contributor  it has redirecting to this https://contributor.stock.adobe.com/en/onboarding/sync-fotolia-2

Which requires Login and pasword - after it says The selected account is already in use - and thats basically it.

I cant login to my contributor account for submitting, for indexing.... for anything.

Does anyone in Adobe company has a sollution?

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correct answers 2 Correct answers

Adobe Employee , Feb 11, 2019 Feb 11, 2019
I checked our records and see you sent an email this past Saturday. An agent has responded to you earlier today as we are closed on the weekend.regards,Mat Hayward

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Adobe Employee , Sep 21, 2020 Sep 21, 2020
The error message "the selected account is already in use" occurs when you are trying to create a new account with an Adobe ID that already has a contributor account associated with it. You can only have one active account per Adobe ID. Instead of creating a new account, go back to the home page and click sign in at the upper right corner. Enter your Adobe ID and password and you should be all set. To answer your question, support can be reached through the contact us link at the bottom of the...

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Adobe Employee ,
Feb 08, 2019 Feb 08, 2019

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I have already commented on your other post about this issue.

If after reading my notes you are still having trouble submit a ticket to support and we'll get back to you asap. It's important to note you must contact us via the Adobe Stock Contributor Portal and not through Adobe.com.

regards,

Mat Hayward

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Community Beginner ,
Feb 08, 2019 Feb 08, 2019

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There is already opened a case Adobe Case  00071736 by Adobe Contributor Relations.

Which says

to log in, try going to https://contributor.stock.adobe.com and then click on 'Sign In' in the top right corner using your email address: ******@gmail.com. If you do not remember the password click on 'Forgot Password' to reset it. After the password is reset you should be able to log in.

And its just same thing I did before I have submitted my question to Adobe Contributor Support

No one gives an answer - WHY there is a SYNC page when a system HAVE to understand that this account is synced already.

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Community Beginner ,
Feb 11, 2019 Feb 11, 2019

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Dear Mat Hayward,

When there is NO sollutions regarding one`s issue - where would you write or call usually?

Especially, when no one got back to me from contributor-support@adobe.com​?

What would you do - being ignored with your issues?

Thank you!

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Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

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I checked our records and see you sent an email this past Saturday. An agent has responded to you earlier today as we are closed on the weekend.

regards,

Mat Hayward

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Community Beginner ,
Sep 21, 2020 Sep 21, 2020

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Hi there,

I got the same problem. Where should I ask question for help?

 

Thanks.

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Adobe Employee ,
Sep 21, 2020 Sep 21, 2020

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The error message "the selected account is already in use" occurs when you are trying to create a new account with an Adobe ID that already has a contributor account associated with it. You can only have one active account per Adobe ID. Instead of creating a new account, go back to the home page and click sign in at the upper right corner. Enter your Adobe ID and password and you should be all set.

 

To answer your question, support can be reached through the contact us link at the bottom of the contributor portal, or if you can't access that you can email contributor-support@adobe.com

 

Kind regards,

 

Mat Hayward 

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Community Beginner ,
Sep 22, 2020 Sep 22, 2020

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LATEST

The issue has been resolved. The problem is in the browser.

It works on Mozilla Firefox.

 

Thanks.

J

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