Since your account has appeared in the context of highly irregular sales activities, the account wil

[jimnee32748738ofxi]

I have a problem with my account
. how can i open it

This is the letter adobe sent me.

then i received an email like this ~

[daniellei4510]

If I'm reading this correctly, it sounds like two different people are being addressed. Confusing.

[jimnee32748738ofxi]

Is this the final conclusion of Adobe? Thanks

[Abambo · Accepted solution]

No, @daniellei4510 and all other participants here are not Adobe. But your message is confusing.

[jimnee32748738ofxi]

Is this them?

[Jill_C]

Did you contact Adobe via the "contact us" link? I believe that's when a case number is assigned.

[jimnee32748738ofxi]

I have sent the link. and received such an email. They said the dynamic sales account was very unusual

[jimnee32748738ofxi]

Is my account not unlocked?

[Jill_C]

I can't tell you whether your account is blocked. If you're able to log in, it's not blocked. Since we don't know the extent or sequence of your communication with Adobe, it's not possible to know whether your account is permanently blocked. 

[jimnee32748738ofxi]

I sent a few emails through the Contact us section. and they responded as shown. I asked why my account was locked! when you receive that email. I have explained why there is unusual activity, I want to ask is this the final conclusion of adobe?

[Jill_C]

We have no way of knowing whether your account is permanently closed.

[jimnee32748738ofxi]

They said the account will remain locked until further notice. Will there be an email from Adobe?

[Jill_C]

That's what I would assume.

[GenDream™]

the second email stating that the case have been resolved, from my understanding i would conclude - that if your account has not yet been restored- that's a terminate account block. but login back to check it it's unblocked or not.

[jimnee32748738ofxi]

I still can't log in

[GenDream™]

you will have to wait for another response from the support. 

[Abambo]

Until further notice means until further notice. Wait for further notice.

[jimnee32748738ofxi]

thanks you

[Abambo]

You're welcome.

[RALPH_L]

"Resolved" means that the review is completed.

That does not mean in your favor. All you can do is wait.

No other action is possible.

[jimnee32748738ofxi]

I received 2 emails today, and I don't really understand. I have an amount of money in the payment order. Can I get it?

[Abambo]

I received 2 emails today, and I don't really understand. I have an amount of money in the payment order. Can I get it?

By @jimnee32748738ofxi

No, not as long as the account is blocked.