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Some of your changes could not be saved.

New Here ,
Aug 07, 2024 Aug 07, 2024

Hello everyone! I have this error on my upload page and there is nothing I can do! 

There are no "red" to correct. 

Plus, now I do not see the thumbnails of my videos (normally I do)

The only thing I have changed since last successful uplaod is my physical location (another EU country). Not sure if this is the problem.

Please, help!

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Troubleshooting
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correct answers 1 Correct answer

New Here , Aug 07, 2024 Aug 07, 2024

OK. After some thought I have solved the problem. Looks like Adobe Stock does not accept 4k 120fps videos... Converted them to 60fps and they were good to go! Thanks everyone!

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Community Expert ,
Aug 07, 2024 Aug 07, 2024

Try using a different browser; if that fails, try accessing your account from a different location with perhaps a stronger wifi signal.

Jill C., Forum Volunteer
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New Here ,
Aug 07, 2024 Aug 07, 2024
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OK. After some thought I have solved the problem. Looks like Adobe Stock does not accept 4k 120fps videos... Converted them to 60fps and they were good to go! Thanks everyone!

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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