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Stock Footage doesn't show up after FTP upload

New Here ,
Apr 29, 2021 Apr 29, 2021

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Hi,

I have a problem uploading video files to the Adobe Stock Library via FTP.

I'm using filezilla and can successfully connect to the Adobe server.

According to FileZilla also the upload is successfull, but the files don't show up in my library.

I've already tried multiple files and it seems like that .jpg files are working but video files not. (e.g. .mp4 / H.264 / ~10s length / ~1000mb)

Any ideas what could be wrong?

Attached are some screenshots of my settings and files.

Thanks & BR,

Marcel

 

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Contributors, Troubleshooting

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Adobe Community Professional ,
Apr 29, 2021 Apr 29, 2021

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Are you using the correct codecs? Did you wait "some" time? Preparing the video may take "some" time on the Adobe side?

 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 29, 2021 Apr 29, 2021

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Hi, the videos I've tried to upload were all .mp4 files with a h.264 codec. I've waited some hours but the videos still didn't show up.

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Adobe Community Professional ,
Apr 29, 2021 Apr 29, 2021

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Contact Contributor support: Need help? (stock contributor support) 

ABAMBO | Hard- and Software Engineer | Photographer

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