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Stock-specific email address change

Community Beginner ,
May 01, 2022 May 01, 2022

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Hi,

 

I can't seem to change the email address that my earnings notifications get sent to. I originally signed up to Stock with address A (which was verified and I still have access to it), then later used the account area to change it to address B (verified) but earnings notifications still went to A. I'm now using address C (verified) with address B as the backup but mail (and it is *only* earnings reports) still go to address A.

 

Its not listed anywhere that I can see in my account settings. Can anyone help?

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correct answers 1 Correct answer

Community Expert , May 01, 2022 May 01, 2022

I'll move this to the contributor forum.

 

I don't see a different setting for my Adobe ID and my contributor account. Adobe ID e-mail addresses are being used. So, this has to be an error somewhere in the database, and I would advise to contact contributor support, so that Adobe can check and correct if necessary.

Need help? (Stock Contributor Support)

 

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Community Expert ,
May 01, 2022 May 01, 2022

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I'll move this to the contributor forum.

 

I don't see a different setting for my Adobe ID and my contributor account. Adobe ID e-mail addresses are being used. So, this has to be an error somewhere in the database, and I would advise to contact contributor support, so that Adobe can check and correct if necessary.

Need help? (Stock Contributor Support)

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
May 01, 2022 May 01, 2022

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Thanks for moving this to the right place, and your helpful suggestion. I've just had the same answer from @AdobeCare on Twitter. How would I go about requesting a FAQ or a request link in the appropriate section of the contributor portal? This might save some other chump five hours of online chats dead-ending.

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Community Expert ,
May 01, 2022 May 01, 2022

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Community Expert ,
May 05, 2022 May 05, 2022

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quote

write to contributor-support@adobe.com

 


By @Ralph Lear

Hi @Ralph Lear,

The preferred method is to use the contributor support formulary. Contributor support answers by e-mail.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
May 02, 2022 May 02, 2022

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Doesn't Adobe Stock send to your primary Adobe email?  You can change that by logging in below.

https://account.adobe.com/security

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
May 03, 2022 May 03, 2022

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Hi Nancy, thanks for taking the time to respond. Unfortunately, the address changes I've made in the security section are not replicated to my Contributor account for some reason. I submitted a request using the "Contact Us" support form (https://contributor.stock.adobe.com/uk/contact) a couple of days ago and sent an email message just now as there's been no response. I am now awaiting a reply to either of these communications.

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Community Beginner ,
May 04, 2022 May 04, 2022

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Resolution!

 

TL/DR: Fill in the form at https://contributor.stock.adobe.com/uk/contact

 

I thought I'd report a success. As suggested, I emailled contributor-support@adobe.com. I got a reply asking me to fill in the form at https://contributor.stock.adobe.com/uk/contact which I had already done. They noticed that, and actioned the request. Nothing has been licensed since I started the process so I don't know if it has worked or not but this looks promising. I'll post a final note when something arrives but for now, I'll mark it as solved.

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Community Expert ,
May 05, 2022 May 05, 2022

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Thanks for the update!

ABAMBO | Hard- and Software Engineer | Photographer

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