Stock-specific email address change

[GeoffDunham]

Hi,

I can't seem to change the email address that my earnings notifications get sent to. I originally signed up to Stock with address A (which was verified and I still have access to it), then later used the account area to change it to address B (verified) but earnings notifications still went to A. I'm now using address C (verified) with address B as the backup but mail (and it is *only* earnings reports) still go to address A.

Its not listed anywhere that I can see in my account settings. Can anyone help?

[Abambo · Accepted solution]

I'll move this to the contributor forum.

I don't see a different setting for my Adobe ID and my contributor account. Adobe ID e-mail addresses are being used. So, this has to be an error somewhere in the database, and I would advise to contact contributor support, so that Adobe can check and correct if necessary.

Need help? (Stock Contributor Support)

[GeoffDunham]

Thanks for moving this to the right place, and your helpful suggestion. I've just had the same answer from @AdobeCare on Twitter. How would I go about requesting a FAQ or a request link in the appropriate section of the contributor portal? This might save some other chump five hours of online chats dead-ending.

[RALPH_L]

write to contributor-support@adobe.com

[Abambo]

write to contributor-support@adobe.com

By @RALPH_L

Hi @RALPH_L,

The preferred method is to use the contributor support formulary. Contributor support answers by e-mail.

[Nancy OShea]

Doesn't Adobe Stock send to your primary Adobe email?  You can change that by logging in below.

https://account.adobe.com/security

[GeoffDunham]

Hi Nancy, thanks for taking the time to respond. Unfortunately, the address changes I've made in the security section are not replicated to my Contributor account for some reason. I submitted a request using the "Contact Us" support form (https://contributor.stock.adobe.com/uk/contact) a couple of days ago and sent an email message just now as there's been no response. I am now awaiting a reply to either of these communications.

[GeoffDunham]

Resolution!

TL/DR: Fill in the form at https://contributor.stock.adobe.com/uk/contact

I thought I'd report a success. As suggested, I emailled contributor-support@adobe.com. I got a reply asking me to fill in the form at https://contributor.stock.adobe.com/uk/contact which I had already done. They noticed that, and actioned the request. Nothing has been licensed since I started the process so I don't know if it has worked or not but this looks promising. I'll post a final note when something arrives but for now, I'll mark it as solved.

[Abambo]

Thanks for the update!